Agustin Cardoso Olivera

• Supervision of check-in and check-out procedures.
• Coordination with Housekeeping to ensure room readiness.
• Leadership and supervision of the front desk team.
• Guest complaint handling and problem resolution.
• Preparation of occupancy and performance reports.
• Reservation management and room allocation.
• Staff training in service protocols and PMS operations

• Supervision of check-in and check-out procedures.

• Coordination with Housekeeping to ensure room readiness.

• Leadership and supervision of the front desk team.

• Guest complaint handling and problem resolution.

• Preparation of occupancy and performance reports.

• Reservation management and room allocation.

• Staff training in service protocols and PMS operations.

• Welcomed and assisted guests, ensuring a professional image and excellent customer service.
• Managed and screened incoming telephone calls efficiently.
• Maintained and updated the guest database with accuracy and confidentiality.
• Handled reservations while consistently delivering high-quality service.
• Processed invoices and performed basic accounting and billing tasks.

• Provided excellent customer service, ensuring guest satisfaction at all times.
• Worked collaboratively within a team to support the achievement of operational goals.
• Operated the MICROS system integrated with OPERA for billing, postings, and guest account management.
• Set up and arranged event and conference rooms according to operational and client requirements.