Alejandra de los Santos
Montevideo
Summary
Administrative, with more than 15 years of experience in customer service and commercial management tasks. Work with management platforms, as well as developing analysis and presentation assembly activities. In my career, I developed a strong learning capacity, which allowed me to quickly adapt to various scenarios and assume responsibilities with a good level of efficiency.
Claims professional well-versed in intricacies of claim management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with focus on achieving optimal outcomes and adapting to changing requirements. Skilled in negotiation and critical thinking.
Overview
21
21
years of professional experience
Work History
Claim Specialist
Cover Genoius
03.2024 - 03.2025
- Evaluated claims for accuracy and compliance with company policies.
- Collaborated with team members to resolve complex claim issues efficiently.
- Processed incoming claims using proprietary software systems to ensure timely resolution.
- Communicated effectively with clients regarding claim status and required documentation.
- Conducted detailed investigations to validate claim information and prevent fraud.
- Adapted quickly to changes in regulations impacting claims handling processes.
Billing Specialist - Administrative Assistant
INGENIOUS AMERICAS
03.2021 - 03.2024
- Input of data to the system
- Monitoring of daily tasks to patients, clients and different members
- Problem solving, Information analysis.
- Billing
- Processed incoming invoices and ensured accurate billing in compliance with company policies.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Utilized billing software to generate and distribute monthly statements to clients.
- Maintained organized records of transactions, ensuring easy access for audits and inquiries.
- Reviewed customer accounts for accuracy, identifying potential issues proactively.
Project Management Technician / IT Implementation Manager
SABRE GLOBAL SERVICES SA
01.2017 - 06.2020
- Input of data to the system
- Presentations to clients in PowerPoint
- Monitoring of daily tasks to clients and different members of the department
- Making introductory calls and claims management.
- Problem solving. Information analysis.
- Teleoperator - Commercial advice - Telephone sale of Life Insurance - Customer service - Input and processing of data in the system - Credit card management
Cashier / Customer Services
Super Ariel
08.2015 - 10.2015
Teleoperator, Customer Service, Data entry and / or sending, Personnel supervision
EGS Customer Services
07.2013 - 05.2015
Administration, Customer Service, Commercial Management, Entry and / or sending of data
TATA Consultancy Services
03.2011 - 12.2012
Teleoperadora, Asesora comercial, Agente de ventas, Atención al cliente
Atento Montevideo
05.2009 - 08.2010
Cajera, Atención al cliente, Stock, Asistente de Manager, Ventas
Grayco Hardware (USA)
01.2006 - 09.2008
Atención al cliente, Mostrador, Cajera, Stock
Atlanta Bread Company (USA)
01.2004 - 09.2006
Education
Analyst Technician - Human Resources Management
Instituto Aldei / ADE
Administrative Assistant - undefined
Informatics Workshop
Bussiness administration - undefined
UTU
High School - undefined
Osceola High School
01.2006
Skills
- Business management
- Data entry and processing
- Telemarketing
- Assembling presentations
- Customer service
- Learning ability
- Service vocation
- Communication
- Quality orientation
- Troubleshooting
- Claims processing
- Microsoft office
Languages
Native Spanish
English - Native (residing in Florida and South Carolina, USA from 2003 to 2009).
References
Gerardo, Obstbaum, Manager / Supervisor, 098027011, Sabre (Implementaciones)
Timeline
Claim Specialist
Cover Genoius
03.2024 - 03.2025
Billing Specialist - Administrative Assistant
INGENIOUS AMERICAS
03.2021 - 03.2024
Project Management Technician / IT Implementation Manager
SABRE GLOBAL SERVICES SA
01.2017 - 06.2020
Cashier / Customer Services
Super Ariel
08.2015 - 10.2015
Teleoperator, Customer Service, Data entry and / or sending, Personnel supervision
EGS Customer Services
07.2013 - 05.2015
Administration, Customer Service, Commercial Management, Entry and / or sending of data
TATA Consultancy Services
03.2011 - 12.2012
Teleoperadora, Asesora comercial, Agente de ventas, Atención al cliente
Atento Montevideo
05.2009 - 08.2010
Cajera, Atención al cliente, Stock, Asistente de Manager, Ventas
Grayco Hardware (USA)
01.2006 - 09.2008
Atención al cliente, Mostrador, Cajera, Stock
Atlanta Bread Company (USA)
01.2004 - 09.2006
Administrative Assistant - undefined
Informatics Workshop
Bussiness administration - undefined
UTU
High School - undefined
Osceola High School
Analyst Technician - Human Resources Management
Instituto Aldei / ADE
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