Alejandro Andriolo
Union,MO
Summary
Experienced customer service and customer success lead with over 10 years of experience in the customer service industry. Excellent reputation for resolving
problems, improving customer satisfaction, and driving overall operational
improvements.
Overview
18
18
years of professional experience
Work History
Manager
Miami Like a Boss & Luxury Miami Yachts
Miami
02.2020 - Current
- Serve customers and brokers by closing reservations that meet each customer's needs.
- Constantly prospecting new customers and creating different strategies to increase sales volume.
- Organizing daily work schedule to call on existing or potential prospects.
- Constantly adjusts the content of sales presentations by studying results.
- Complete the reservation process that includes but is not limited to Invoicing, welcoming e-mail, contract/waiver signatures, Captains' scheduling, etc.
- Keep management and Marketing agency informed by submitting activity and results reports and updating the daily call report and prospect qualification google doc.
- Monitors competition by gathering current marketplace information on pricing, products, new products, and merchandising techniques.
- Recommends changes in products, services, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains professional and technical knowledge by attending internal workshops and reviewing web information about the industry.
- Maintaining records on customer sales and general accounting.
Customer Success Specialist
Vendorly/Altisource
Montevideo
05.2019 - 11.2019
- Delivered demo platform for prospects clients.
- Scheduled weekly and monthly calls with clients.
- Worked closely with internal ops/sales to ensure seamless transition from the sales process to the on-boarding process.
- Ensured that all clients inquiries were answered within 1 business day.
- Worked closely with Legal to process MSA, SOW, and NDA's.
- Handled calls to address client's inquiries and concerns.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by providing technical troubleshooting and problem solving for clients with the platform.
- Supported market research activities, including metrics and requirements development and risk management.
- Prepared cost estimates by studying customer requests and consulting with project managers.
- Attended seminars to promote products and learn about industry developments.
Specialist Sourcing Coordinator
Altisource Portfolio Solutions
Montevideo
05.2015 - 06.2019
- Analyzed and Identified Commercial opportunities to support Field Vendor Management unit.
- Enhanced cost efficiency by negotiating prices with new and existing vendors, as well as identifying business opportunities for cost reduction.
- Acted as Relationship Manager between Field Vendor Management and the Valuations BU.
- Worked as relations specialist with our Real Estate Agent Network, through vendor engagement, on boarding, sourcing and performance.
- Handled vendors questions/concerns/issues and managed their accounts.
- Worked with real estate agents communicating business requirements, service level conditions, certification requirements, working platforms, scorecard, order assignment logic, and cross-services opportunities.
- Supervised and evaluated vendor's performance and strategically provided ideas for improvement.
- Acted as liaison between the Vendors and Altisource departments, including Vendor Oversight, Legal, Accounts Payable and Altisource Vendor Setup.
English as a Second Language Teacher
Alianza Cultural Uruguay-Estados Unidos
Montevideo
09.2016 - 12.2018
- Delivered and developed lesson plans by using broad range of teaching techniques and strategies, including communicative and (LEP) techniques.
- Administered language and academic assessments to evaluate student progress.
- Provided supportive, nurturing learning environment to encourage student responsibility.
- Instructed students in using visuals, games and textbooks to improve writing, speaking and reading skills.
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
- Established clear objectives for lessons and units to communicate objectives to 40 students per semester.
- Taught 1 classes daily with average of 20 students each, including advanced, beginner and intermediate levels.
- Tailored lesson plans to accommodate differences in learning styles and modalities.
Spanish Medical Interpreter
Acces2Interpreters
Columbus
07.2010 - 03.2015
- Converted written materials from one language to another such as books, publications or web pages.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Translated procedural information to facilitate understanding between doctors and patients.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Followed ethical codes to protect confidentiality of patient medical information.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Verified understood medical information for patients by simplifying any jargon.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Attended training programs to improve professional knowledge and interpretation skills.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Maintained message content, tone and emotion as closely as possible.
Bilingual Customer Service Agent
Securitel Inc.
Columbus
01.2008 - 04.2010
- Took lost, broken, stolen phone claims.
- Met all customer call guidelines including: service levels/handle time/productivity.
- Increased efficiency and team productivity by promoting adherence to operational best practices/company policies.
- Delivered excellent customer service, resulting in consistent satisfaction rating.
- Investigated/resolved customer inquiries and complaints quickly.
- Educated customers about billing payment/processing/support policies/procedures.
Education
E.S.L English Tutor - E.S.L Tutor
Alinza Uruguay - Estados Unidos
Montevideo, Uruguay12.2016
Spanish-English Medical Interpreter - Certified
Access2Interpreters
Columbus, Ohio01.2015
Certified Fitness Trainer - Specialist in Exercise Physiology And Nutrition
International Sports Science Association
Palo Largo, California12.2014
Business Sports Management Major - Sports Management
Union County College
Union County, New Jersey11.2014
High School Diploma -
Hilliard Davidson HIgh School
Hilliard, Ohio12.2008
Timeline
Manager
Miami Like a Boss & Luxury Miami Yachts
02.2020 - Current
Customer Success Specialist
Vendorly/Altisource
05.2019 - 11.2019
English as a Second Language Teacher
Alianza Cultural Uruguay-Estados Unidos
09.2016 - 12.2018
Specialist Sourcing Coordinator
Altisource Portfolio Solutions
05.2015 - 06.2019
Spanish Medical Interpreter
Acces2Interpreters
07.2010 - 03.2015
Bilingual Customer Service Agent
Securitel Inc.
01.2008 - 04.2010
E.S.L English Tutor - E.S.L Tutor
Alinza Uruguay - Estados Unidos
Spanish-English Medical Interpreter - Certified
Access2Interpreters
Certified Fitness Trainer - Specialist in Exercise Physiology And Nutrition
International Sports Science Association
Business Sports Management Major - Sports Management
Union County College
High School Diploma -
Hilliard Davidson HIgh School