Anas Sulaiman

VMware/Nutanix/Windows/Rubrik Administrator

September 2018 till date

• Develop and maintain vCenter; work with team members supporting their development and operation of workflows.
• Diagnosis of VMware performance and perform VMware performance tuning.
• Review completion and implementation of system additions and/or enhancements and make recommendations to management and/or clients.
• Work independently and receive minimal guidance on work assignments.
• Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established client's SLA and procedures.
• Analyze and execute VMware performance tuning strategies.
• Diagnosed and resolved hardware and software issues.
• Planned and implemented upgrades to system hardware and software.
• VMtool upgradation execute.
• Create VLan and DVport group.
• Create Affinity rule as per the requirement.
• Deploy VM as per the application requirement.
• Upgrade firmware and software from Nutanix.
• Nutanix alert monitoring and working with Nutanix support for specific alerts
• Patch Management of windows servers and workstations through WSUS. Server administrator for Upstream and downstream WSUS Server.
• Basic knowledge of Active Directory and Group Policies.
• Install and configure OS related software.(Windows 2003 / 2008 R2 / 2012 / 2016 /2019 and 2022 Server)
• Monitor performance and maintain systems according to requirements.
• Creating and updating SOP’s and process related documents.
• Performed server restore, Addition and Removal backup and files in Rubrik.
• Worked with multiple Vendor as per the requirement.

Technical Lead IT helpdesk

August 2017 – August 2018

• · Learning and acquiring necessary technical expertise proactively.
• · Providing technical training and assistance to new/old team members
• · Track competency gaps that exist among team members and ensure that relevant learning/ appropriate tasks are assigned
• · Planning and Implementation of process improvement techniques and processes
• · Managing Escalations
• · Co-ordinating with onsite client leads
• · Creating and updating SOP’s and process related documents
• · Representing the team in client meetings
• · Managing/Leading Shifts
• · Initiating and driving bridge/conference calls between teams
• · User account management for various applications such as AS400, Freshservice, Controllers, Oracle E-Business Suite

IT Delivery Support Engineer

December 2016 – July 2017

• · Troubleshooting/Working on issues related but not limited to following:
• · Administrating, Managing and Troubleshooting Networking devices such as Cisco Routers, Switches, Access Points and Firewalls
• · Windows systems such as Desktops, Servers, POS, Tablets and embedded windows hardware and software
• · Windows, Linux and AS400 systems
• · Troubleshooting and configuring Server Hardware and Software
• · Remote Management and Troubleshooting of Radio Frequency Devices
• · Analog and Digital Phone systems
• · Tools such as Citrix, SCCM, Putty, VNC, RDC, PsExec, Account Management tools etc.
• · MS Office suite offerings such as Outlook, Excel, Skype for Business
• Installing, Troubleshooting, Configuring and upgrading VPN software

• Maintained computer systems, installed and upgraded new systems.
• Monitored, tracked and prioritized new work requests at Help Desk within set response times.
• Worked effectively in both independent and team environments to exceed IT goals.
• Worked with various departments on integrating new processes for software and manual usage.
• OS Installation & Troubleshooting for Windows 2000/XP/Vista/7.
• Creation / termination of user profile through Microsoft Active Directory.
• User creation/deletion and access rights for folders.
• Responsible for maintenance of Windows Server.