Andrea Lacuesta Gabito
Parque Del Plata, Canelones
Summary
Results-driven Operations and Quality Leader with expertise in sourcing, process optimization, and data-driven decision-making. Proven ability to identify high-value suppliers, streamline workflows, and drive measurable business growth. Skilled in Lean Six Sigma methodologies, successfully improving efficiency, optimizing supplier pipelines, and scaling operations through continuous improvement and automation. Adept at leveraging strategic sourcing and data analytics to optimize business performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Program Manager and Quality Manager
Microsoft 365 Partner, via Upwork
09.2023 - 02.2025
- Led a 45-person team, ensuring execution of operational, quality, and customer experience initiatives.
- Coordinated collaborative efforts across teams to drive operational improvements.
- Executed AI-driven initiatives to streamline processes and minimize manual tasks.
- Aided in developing new procedures for smooth and expandable implementation.
- Optimized performance tracking and accountability through the management of Objectives and Key Results (OKRs).
- Designed and executed programs that boosted productivity by 25%.
- Facilitated improvements leading to a 35% decrease in delay time for operations.
Quality Manager
Microsoft 365 Partner, via Upwork
03.2023 - 09.2023
- Strategized and managed the onboarding process to onboard more than 600 freelancers efficiently in under three months.
- Facilitated pre- and post-onboarding workflows to guarantee smooth transitions into GIG Plus.
- Managed QA processes, maintaining performance and compliance standards.
- Led efforts to minimize operational mistakes through enhanced coordination.
- Enhanced operational accuracy and consistency by standardizing quality processes.
- Identified and addressed gaps during performance audits, leading to improved customer experience.
- Teamed with leadership to adopt strategies for continuous improvement, accomplishing measurable process enhancements.
Quality Management Analyst
Microsoft 365 Partner, via Upwork
06.2021 - 03.2023
- Conducted quality assessments on customer interactions, troubleshooting effectiveness, and adherence to service standards.
- Developed and enforced quality control procedures, ensuring 98% compliance across the support team.
- Evaluated operational data such as FCR, customer satisfaction rates, and resolution times for actionable insights.
- Delivered targeted guidance and training, enhancing agent precision by 20%.
- Created reports and quality audits, supporting leadership with data-driven insights to refine support strategies.
Procurement Supervisor
DeliBest Uruguay
01.2019 - 05.2021
- Reduced costs of raw materials by 15% through successful contract negotiations with suppliers.
- Executed strategic sourcing to identify and qualify over 20 high-value vendors.
- Managed a $10M annual procurement budget, optimizing inventory levels and reducing excess stock by 20%.
- Enhanced supplier partnerships, driving on-time delivery rate from 85% to 97%.
- Crafted cost-efficient sourcing strategies utilizing data analytics.
- Oversaw vast inventory of SKUs encompassing raw materials, packaging, and laboratory supplies.
Buyer
DeliBest Uruguay
10.2015 - 12.2018
- Oversaw supplier identification and evaluation processes, resulting in 10% cost reductions across multiple product categories.
- Optimized procurement processes through thorough market investigations.
- Optimized supplier evaluation methods, achieving an 18% reduction in product defects.
- Reduced supplier bottlenecks through development and execution of alternative sourcing strategies.
- Designed advanced procurement methods achieving a 30% decrease in material shortages.
Purchasing Assistant
DeliBest Uruguay
05.2014 - 10.2018
- Maintained flawless procurement records through meticulous processing of supplier quotations, purchase orders, and invoice reconciliation.
- Coordinated with warehouse teams, verifying deliveries and maintaining accurate stock records.
- Led supplier quality assessments, ensuring compliance with ISO 9001, HACCP, and ISO 22000 standards.
- Supported introduction of new suppliers and materials with thorough documentation.
- Assisted in sourcing new suppliers in both local and international markets, conducting initial market research and evaluating potential vendors.
Education
Bachelor of Arts - International Relations
Universidad ORT Uruguay
Uruguay05-2015
Skills
- Strategic sourcing, procurement, and supply chain management
- Quality Management
- Operations Management
- Data analysis and KPI Development
- Cross-functional team leadership
- Effective negotiations
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
Certification
Specialization in Supply Chain Management - UCU Business School Issued Oct 2018
Accomplishments
- Awarded with the Emerging Leaders in the Americas Program (ELAP) Scholarship from the Canadian Government - June 2011
References
References available upon request.
Timeline
Deputy Program Manager and Quality Manager
Microsoft 365 Partner, via Upwork
09.2023 - 02.2025
Quality Manager
Microsoft 365 Partner, via Upwork
03.2023 - 09.2023
Quality Management Analyst
Microsoft 365 Partner, via Upwork
06.2021 - 03.2023
Procurement Supervisor
DeliBest Uruguay
01.2019 - 05.2021
Buyer
DeliBest Uruguay
10.2015 - 12.2018
Purchasing Assistant
DeliBest Uruguay
05.2014 - 10.2018
Bachelor of Arts - International Relations
Universidad ORT Uruguay
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