Andrés Morillo Bejarano

Electronic Identification Division Consultant – Government of Uruguay (AGESIC)

• Designed, analyzed, and developed the digital governmental identification platform (mi.iduruguay.gub.uy).
• Prepared reference guides, manuals, policies, and reports.
• Managed assigned projects and supported multiple initiatives within the Electronic Identification Division.
• Coordinated with external and internal stakeholders (suppliers, client areas, organizations, etc.).
• Provided technical management for the National Root and served as a consultant for the Certification Authority UCE.
• Provided technical management for the National Root and served as a consultant for the Certification Authority UCE.
• 2 Times Winners of ExcelGob (RedGealc) 2023 and 2024 Category of cross-border digital services for the integration of ID Uruguay

• Provided technical support to clients for ProxySG and CAS solutions, diagnosing and troubleshooting software and hardware issues.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Achieved a 95% customer satisfaction rating by effectively resolving technical issues.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

• Coded websites using HTML, CSS, JavaScript.
• Planned website development, converting mockups into usable web presence.
• Provided front-end development support, creating visually appealing designs that aligned with brand standards.
• Enhanced user experience by implementing responsive web design and optimizing website performance.

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Maintained network hardware and software and monitored network to support network availability to end users, ensuring optimal performance and security.
• Identified and immediately resolved issues with network devices.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.