Andrés Coira
Dr. Joaquin Requena 1365 Bis Apto 502
Summary
Seasoned Support Coach with significant experience in guiding individuals towards professional growth. Possess strong interpersonal skills, ability to motivate, and knack for identifying individual strengths to maximize potential. Known for creating a supportive environment that fosters positive change and development. Previous roles highlight capability in problem-solving, effective communication, and empowering team members to meet objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Coach
Alorica
Montevideo
10.2023 - Current
- Providing support and coaching to agents on all stages of development from Training and Nesting to Production.
- Assisting onboarding trainees with learning activities including roleplay, providing real world examples, solving tech issues, facilitatating live-listening to tenure agents
- Monitoring and evaluating agent's performance metrics as well as customer interactions and creating reports of coaching activities.
- Facilitating both individual and team meetings handling a variety of topics, including job performance, company policies and procedures, skill & will development and career growth.
Temporary Team Manager
Alorica
Montevideo
07.2023 - 10.2023
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
Coustomer Service Expert
Alorica
Montevideo
02.2022 - 07.2023
- Maintained up-to-date knowledge of company's products and services providing customers with accurate, valid and complete information
- Processed payments from customers using various payment methods.
- Tracked orders placed by customers to ensure timely delivery of goods and services.
- Utilized problem solving skills to resolve customer issues quickly and accurately.
- Maintained professional relationships with clients through superior service delivery.
Education
Information & Communication
Univerity UDELAR
Montevideo01-2019
Animation & Vidogame Design
ORT University
Montevideo01-2012
English Education
Queen Victoria Institute
Montevideo11-2009
Skills
- Skill Building and Coaching
- Live & Virtual Support
- Orientation and Onboarding
- Program Monitoring and Tracking
Languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
- Cambridge's First Certificate in English
- Drivers License Type A
- Classical Music graduate
Timeline
Support Coach
Alorica
10.2023 - Current
Temporary Team Manager
Alorica
07.2023 - 10.2023
Coustomer Service Expert
Alorica
02.2022 - 07.2023
- Cambridge's First Certificate in English
- Drivers License Type A
- Classical Music graduate
Information & Communication
Univerity UDELAR
Animation & Vidogame Design
ORT University
English Education
Queen Victoria Institute
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