Camila Olalde

• Specialized in curating bespoke travel experiences for high-end clients traveling to exclusive destinations (e.g Turks&Caicos, Italy, South Africa, Japan).
• Tailored itinerary planning, including hotel reservations, air/car bookings, restaurant arrangements, and exclusive tours.
• Proficient in using itinerary apps to organize and present personalized travel experiences.
• Coordinated with global partners (luxury hotels, car services, DMCs) to ensure exceptional client service.
• Managed visa requirements, ensuring smooth travel for clients.
• Handled payments, agency invoices, and client database uploads with efficiency and precision.
• Skilled in Sabre GDS, Advisor Portal, NMI, AXUS, Excel, Outlook, and team calendars.
• Succesfullu managed an averge of 40 trips per month.
• Increased sales by 25%"

• Managed legal and technical onboarding for travel agencies, ensuring smooth payment procedures on Sabre.
• Verified legal contracts and ensured compliance with policies, entering data into SAP, Salesforce, and Sabre.
• Achieved 93% accuracy in financial sector KPIs over 2 years, handling diverse accounts efficiently.
• Generated regular reports on receivables status, account enhancements, and key metrics.
• Provided insights to improve efficiency in receivables and contract processing.
• Ensured compliance with financial regulations and company policies.
• Stayed updated on regulatory changes impacting payment processing.
• Collaborated with internal teams to implement effective collection strategies.

• Managed global accounts, overseeing technical settings and procedures.
• Primary point of contact for customers needing technical assistance with Sabre GDS.
• Handled 30+ cases daily, maintaining 95% customer satisfaction in quarterly KPIs.
• Diagnosed and troubleshooted complex technical issues, identifying root causes and implementing solutions.
• Escalated intricate issues to senior teams, ensuring prompt resolution and satisfaction.
• Documented troubleshooting steps and interactions in Salesforce for future reference.
• Developed expertise in Sabre system features, functionality, and capabilities.
• Collaborated with cross-functional teams to prioritize product enhancements.
• Contributed to support documentation, including FAQs and troubleshooting guides.
• Presented a webinar for Brazilian account executives and agency owners on security measures.

SHS – Hospitality Solutions (Associate Rate Management Specialist)

• Collaborated on hotel rate updates during the pandemic, managing rates on Synxis CRS and multiple GDS systems (Sabre, Amadeus, Worldspan, Galileo).

• Provided technical support to travel agents via Salesforce, inbound calls, mail, and CRM cases.
• Conducted logical analysis of complex issues related to Sabre Reservations products.
• Managed over 40 cases daily, achieving 85%+ customer satisfaction consistently.
• Tracked issues through the Salesforce system, ensuring timely resolution.
• Communicated and escalated urgent issues per SLA requirements.
• Managed time effectively while focusing on technical development and growth.
• Specialized in Brazilian market procedures and technical specifications.

• Managed trading for SKF products, including bearings and lubrication systems.
• Optimized sales and processes, collaborating with internal teams, suppliers, and customers.
• Negotiated quotations and ensured competitive pricing aligned with customer needs.
• Managed order fulfillment, ensuring timely and accurate delivery.
• Coordinated with suppliers to resolve supply chain issues and ensure product availability.
• Built relationships with customers and partners, identifying growth opportunities.
• Conducted market analysis to inform strategic decisions and pricing strategies.
• Ensured compliance with trade regulations and industry standards.

• Coordinated and scheduled medical services for international insurance users.
• Liaised with clients, healthcare providers, and internal teams to ensure efficient and accurate appointment scheduling.
• Delivered exceptional customer service, addressing inquiries and resolving scheduling issues.
• Maintained accurate records of appointments, client preferences, and communications in compliance with company policies.
• Ensured all appointments met quality standards and adhered to established protocols.
• Identified and resolved scheduling conflicts to ensure continuity of care.
• Streamlined scheduling processes to improve efficiency and service quality.
• Managed 80+ incoming calls per shift, achieving a 99% customer satisfaction rate over 2 years.
• Supported clients in medical emergencies, coordinating evacuations, repatriations, and hospitalizations.
• Collaborated with emergency response teams and tracked all interactions in the AMA system.