Camilo Tashiro
Ciudad de la Costa
Summary
Dedicated insurance policy complaints coordinator with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Awarded high performers achievement on 2023 while working as a complaints coordinator in Cover Genius.
Overview
9
9
years of professional experience
Work History
Complaints Coordinator
Cover Genius
07.2023 - Current
- Handling all legal and regulatory complaints cases for all partners and across all regions with the exception of US.
- I handle cases directly with regulators or legal advisors.
- I make sure that XCover is complying with the complaints process requirements per country.
Insurance policy claims Specialist.
Cover Genius
06.2022 - 06.2023
- Tasked with handling insurance policy claims for all XCover customers covering a large number of partners, for travelling and ticketing.
Amazon Customer Service Team Manager
Alorica
07.2019 - 10.2021
- I was responsible for a team of 20 to 30 customer service agents, I maintained a close eye on the team in order to ensure a favorable correlation between the site's expected KPI levels in relation with the team's performance.
- I also handled the administrative chores for every agent which included but were not limited to requests for voluntary time off, vacations, sanctions and payroll.
- Proved high performance within tight deadlines and fast-paced atmosphere.
Amazon Customer Service Senior Agent
Alorica
11.2016 - 06.2019
- I handled escalations.
- I provided support for all agents on the site with any advanced case.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Amazon Customer Service Agent
Alorica
11.2015 - 10.2016
- Served customers and followed outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Doctorate - Law
Universidad De La República
Skills
- Very experienced in customer service
- Experience in insurance claims and complaints
- Microsoft Office
- Advanced English, written and oral
- Flexible & adaptable
- Collaboration
- Conflict resolution
- Responsible
Languages
English
Advanced
C1
Spanish
Native
A1
Timeline
Complaints Coordinator
Cover Genius
07.2023 - Current
Insurance policy claims Specialist.
Cover Genius
06.2022 - 06.2023
Amazon Customer Service Team Manager
Alorica
07.2019 - 10.2021
Amazon Customer Service Senior Agent
Alorica
11.2016 - 06.2019
Amazon Customer Service Agent
Alorica
11.2015 - 10.2016
Doctorate - Law
Universidad De La República
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