Carolina Marro
New york,NY
Summary
Results-driven hospitality leader with a decade of experience driving exceptional customer experiences and team success.
From server-bartender to Management positions, I've consistently delivered growth, innovation, and solutions.
Passionate about fostering inclusive, engaging environments.
I excel at: - Developing high-performing teams - Boosting revenue through creative strategies. Ensuring top-notch customer satisfaction.. Seeking a challenging role that leverages my expertise, creativity, and passion for hospitality excellence.
Overview
8
8
years of professional experience
Work History
General Manager
Be Temerario Group
NEW YORK, NY
10.2022 - 10.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
AGM
Haven rooftop
Time Square , NY
07.2021 - 08.2022
- Managed store open and closing procedures, including kitchen area.
- Be on top of the bartenders, making sure all is good in the restaurant and service.
- Make sure all is OK for health dept inspection
- Monitored supplier operations
- Ordering alcohol
- Assist my GM with supplies control, sales, labor, and weekly tips sheets.
Bar Manager
Mexicue
Chelsea, New York City , NY
08.2019 - 07.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Floor Manager
Be Temerario
Chelsea, New York City , NY
07.2016 - 07.2019
- Enhanced POS system (aloha) by incorporating additional food and beverage options, granting accessibility to new hires, and establishing a streamlined scheduling process for both the FOH and Bar teams.
- Trained and connected employees to improve customer satisfaction while optimizing employee needs.
- Responded to guest inquiries, assessed guest satisfaction, greeted patrons, delivered exceptional service to a large clientele, increased sales optimization, and maintained well-stocked areas.
- Demonstrated ability to multitask and boost restaurant efficacy through successful problem-solving skills
Education
Online Live Coaching - Neuroscience
Coaching - Neuroscience
Argentina, Buenos Aires09-2022
Event Platform - Tripleseat
New York
New York 03-2022
Health Department - Food Safety Certificate
New York
New York01-2018
Fashion Designer - Fashion Design
Montevideo, Uruguay
Montevideo, Uruguay01-2013
Skills
- Financial Administration
- P&L Management
- Vendor Sourcing
- Workflow Planning
- Contract Negotiations
- Customer Relationship Management
- Staff Supervision
- Advertising and marketing
- Business Development
- Customer Retention
- Inventory Control
- Organizational Development
- Staff Development
- Employee Scheduling
- Bilingual
Timeline
General Manager
Be Temerario Group
10.2022 - 10.2024
AGM
Haven rooftop
07.2021 - 08.2022
Bar Manager
Mexicue
08.2019 - 07.2021
Floor Manager
Be Temerario
07.2016 - 07.2019
Online Live Coaching - Neuroscience
Coaching - Neuroscience
Event Platform - Tripleseat
New York
Health Department - Food Safety Certificate
New York
Fashion Designer - Fashion Design
Montevideo, Uruguay
Similar Profiles
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group
Sharon Jayne Butler-BarnesSharon Jayne Butler-Barnes
Customer Service Representative at Citrus Group / Woolworths GroupCustomer Service Representative at Citrus Group / Woolworths Group