Christopher Glass
Largo
Summary
Dynamic professional with a proven track record as a Store Manager at Sunglass Hut, excelling in customer service and problem-solving. Enhanced sales through strategic product placement and staff training, achieving significant improvements in customer satisfaction. Skilled in inventory management and route planning, with a clean driving record and a commitment to operational excellence.
Professional logistics specialist with proven track record of ensuring timely and safe deliveries. Skilled in route planning, time management, and handling various types of packages with care. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, excelling in fast-paced environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Courier
Self
11.2005 - 11.2025
- Streamlined delivery routes to enhance efficiency and reduce operational delays.
- Managed logistics for timely pick-up and drop-off of packages across diverse locations.
- Maintained accurate records of deliveries and inventory for improved tracking.
- Established strong relationships with clients to ensure satisfaction and repeat business.
- Trained new couriers on best practices for delivery procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, improving overall service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Followed company policies and procedures during shift.
- Delivered packages to customer doorsteps and business offices.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Managed delivery route for optimal use of time and fuel.
Store Manager
Sunglass Hut
02.2001 - 11.2005
- Led team to achieve sales goals through strategic product placement and customer engagement.
- Developed training programs to enhance staff product knowledge and sales techniques.
- Implemented inventory management systems resulting in reduced stock discrepancies.
- Analyzed sales data to identify trends, optimize merchandise assortment, and improve profitability.
- Conducted performance evaluations and provided coaching to enhance employee skills and productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Store Manager
Music for Less
11.1998 - 09.2002
- Fostered a positive store environment by promoting teamwork and customer-centric service.
- Coordinated promotional campaigns, driving increased foot traffic and brand visibility in the market.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Supervised guests at front counter, answering questions regarding products.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Analyzed sales data to identify trends, optimize merchandise assortment, and improve profitability.
Education
High School Diploma -
Hart County High
Munfordville, Ky 05-1997
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Package handling
- Valid Driver's license
- Clean driving record
- Decision-making
- GPS and route planning
- Business processes and procedures
- Store operations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Team leadership
Certification
- HIPPA Training - 2005-2026
- Bloodborne Pathogen Training - 2018-2026
- Hazardous Material (Radition) Training - 2020-2026
- TSA Certified Training - 2020-2026
- FBI Background Clearance - 2005-20026
Timeline
Courier
Self
11.2005 - 11.2025
Store Manager
Sunglass Hut
02.2001 - 11.2005
Store Manager
Music for Less
11.1998 - 09.2002
High School Diploma -
Hart County High