Claudia Lima Rodriguez
Montevideo,MO
Summary
Attentive and determined copywriting editor with expertise in assembling and editing tailored content along with strong experience in customer service in three languages.
Strong ability to edit various types of copies and rewrite or restructure as necessary. Great skills on correction of spelling and syntax errors. Highly creative and capable of recognizing appealing story ideas for audiences.
Overview
9
9
years of professional experience
Work History
Sales Agent/Customer Service Representative
AMV Store SRL
07.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisting customers through inbound calls regarding inquiries and orders.
Customer Support Specialist
MundoMac SA
07.2021 - 01.2023
- Reinforced relationships with long term clients reaching positive feedback and sales goals.
- Creation of precise procedures and work manuals.
Logistics Assistant/Customer Support Specialist
Fortigold SAS (Prex AR)
08.2019 - 10.2020
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators and clients to resolve invoicing and shipping problems.
Customer Support Specialist
Gomifer SA
05.2018 - 08.2019
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills between three languages; english, portuguese and spanish.
Crew Member
McDonald's Restaurant
10.2015 - 10.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Linguistics - Linguistics
Universidad De La República - UDELAR
Montevideo, UruguayBBA - Administrative Assistance And Secretarial Science
BIOS Institute
Montevideo, Uruguay10.2021
High School Diploma -
Liceo Nro. 2
Montevideo, Uruguay01.2018
Skills
- Customer Oriented
- Sales Training
- Technical Support
- Copywriting
- Excellent Grammar and Spelling
- Creativity and Problem Solving
- Adaptability to Change
- Social Media Marketing
- Time Management and Differentiation Between Urgent and Important
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Advanced
C1
Timeline
Sales Agent/Customer Service Representative
AMV Store SRL
07.2023 - Current
Customer Support Specialist
MundoMac SA
07.2021 - 01.2023
Logistics Assistant/Customer Support Specialist
Fortigold SAS (Prex AR)
08.2019 - 10.2020
Customer Support Specialist
Gomifer SA
05.2018 - 08.2019
Crew Member
McDonald's Restaurant
10.2015 - 10.2016
Bachelor of Linguistics - Linguistics
Universidad De La República - UDELAR
BBA - Administrative Assistance And Secretarial Science
BIOS Institute
High School Diploma -
Liceo Nro. 2
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