Dahiana Masares
Montevideo
Summary
Dynamic professional with a proven track record at ProTraining, excelling in roles from Receptionist to Group Fitness Instructor. Leveraged organization skills and a positive approach to enhance client experiences, boost gym retention rates, and introduce innovative fitness programs. Expert in conflict resolution and proficient in data entry, consistently delivering exceptional customer service.
Overview
2025
2025
years of professional experience
Work History
Receptionist
ProTraining
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Fitness Coordinator
ProTraining
09.2021 - Current
- Supervised fitness center operations, hired instructors, maintained equipment and managed budgets.
- Ensured compliance with industry regulations by staying up-to-date on changes in guidelines or best practices relating to health club management.
- Enhanced workout experiences for members with the successful introduction of new fitness equipment and technology.
- Increased gym membership retention rates by consistently providing excellent customer service and addressing member concerns promptly.
Group Fitness Instructor
ProTraining
06.2014 - Current
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Improved class attendance by creating innovative and engaging group fitness routines.
- Implemented varied teaching methods to accommodate diverse learning styles among participants, maximizing engagement during each session.
- Provided emergency first aid and CPR as needed.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
Personal Trainer
ProTraining
09.2014 - Current
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Motivated participants through one-on-one instruction and positive feedback.
Education
Pilates
Personal Pilates
Montevideo Uruguay 12.2024
Ybell Training Course
TRX Training Courses
Delray Beach 05.2024
Isaak - Anthropometry
Isaak Antropométrica
Argentina Buenos Aires 12.2023
MIFF - Fitness Instructor
Personal Trainer
Montevideo 11.2017
Trx Suspension Training Course
06.2016
Trx Chile - Health And Fitness
TRX Group Rip Training Course
Chile Santiago 04.2015
Trx Training Center - Sports Medicine
Trx Sports Medicine Suspension Training Course
San Francisco California 04.2014
Trx Training Summit
Long Beach 03.2014
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Attention to detail
- Conflict resolution
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Fitness Coordinator
ProTraining
09.2021 - Current
Personal Trainer
ProTraining
09.2014 - Current
Group Fitness Instructor
ProTraining
06.2014 - Current
Receptionist
ProTraining
Pilates
Personal Pilates
Ybell Training Course
TRX Training Courses
Isaak - Anthropometry
Isaak Antropométrica
MIFF - Fitness Instructor
Personal Trainer
Trx Suspension Training Course
Trx Chile - Health And Fitness
TRX Group Rip Training Course
Trx Training Center - Sports Medicine
Trx Sports Medicine Suspension Training Course
Trx Training Summit
Similar Profiles
VERONICA VERESVERONICA VERES
Diseño Y Producción De Textiles Personalizados Y Productos De Vinilo at Estampados Textiles AutonomaDiseño Y Producción De Textiles Personalizados Y Productos De Vinilo at Estampados Textiles Autonoma
MICHELLE TSAI GOMEZMICHELLE TSAI GOMEZ
Scrum Master at Oktana CorporationScrum Master at Oktana Corporation
Juan Manuel LopezJuan Manuel Lopez
Sous Chef | at Hotel CostaNero MGallery AccorSous Chef | at Hotel CostaNero MGallery Accor