Daniel Lagomarsino
Ciudad De La Costa
Summary
Proven track record in enhancing customer satisfaction and resolving technical issues swiftly at TCS Uruguay. Skilled in teamwork, collaboration, and technical support expertise, I've driven continuous improvement and quality assurance across roles. Ability to remain calm under pressure has been pivotal in mentoring teams and managing stakeholder relationships effectively.
Overview
26
26
years of professional experience
Work History
Support Executive Tech SW Services 2.1
TCS Uruguay
04.2024 - Current
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Provided remote software services to correct reported issue.
- Implemented effective troubleshooting techniques, resulting in quicker problem resolutions and increased customer satisfaction.
- Tracked inbound support tickets to provide clear resolutions to customers.
Senior Software Sabre Developer
Sabre Travel Network
08.2016 - 05.2023
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Debugged complex software issues, leading to a more stable product release.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
- Implemented version control systems for effective collaboration among team members while maintaining code integrity.
- Automated repetitive tasks through scripting, freeing up valuable time for higher-priority projects.
- Contributed innovative ideas during brainstorming sessions, driving project success through creative problem solving.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Mentored junior developers, fostering a collaborative learning environment and supporting professional growth.
Dedicated Sabre Developer for a Premier Customer
Sabre Travel Network
06.2009 - 08.2016
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Debugged complex software issues, leading to a more stable product release.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Designed intuitive user interfaces, resulting in increased customer satisfaction and engagement.
- Optimized database structures for efficient data storage and retrieval.
- Developed comprehensive documentation to facilitate seamless handoff to other team members.
- Reduced development time by creating reusable code libraries for future projects.
- Automated repetitive tasks through scripting, freeing up valuable time for higher-priority projects.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Introduced automated diagnostics for sensor data collection and processing.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
API Support
Sabre Travel Network
03.2009 - 06.2009
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated closely with front-end developers to ensure seamless user experience through efficient API integrations across all platforms.
- Worked with clients and cross-functional teams to support functionality.
Sabre Application Support
Sabre Travel Network
12.2006 - 03.2009
- Managed helpdesk requests promptly, ensuring timely resolution of end-user concerns.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
Junior Developer
Cade Ltda
06.1998 - 11.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Agile Methodology For Development And Testing -
Linkedin
07.2021
Advanced Javascrito, Boortsrap And React - Software Development
Jacksonville Institute
Montevideo, Uruguay04.2021
JavaScript Develper -
Jacksonville Institute
Montevideo06.2019
Java Enterprise And Web Developer - Software Developer
Jacksonville Institute
Montevideo, Uruguay05.2015
PHP Developer - Software Developer
Jacksonville Institute
Montevideo04.2012
Junior Developer - Web Development
ORT Uruguay
Montevideo, Uruguay07.2004
Bachelor of Science - Sience
Solymar High Shcool
Canelones, Uruguay11.1997
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Technical support expertise
- Training and mentoring
- Flexible Schedule
- Customer service understanding
- Work Planning and Prioritization
- Team Development
- Continuous Improvement
- Quality Assurance
- Support Services
- Conflict Management
- Technical Support
- Quality controls
- Stakeholder Management
- Calm and Professional Under Pressure
Timeline
Support Executive Tech SW Services 2.1
TCS Uruguay
04.2024 - Current
Senior Software Sabre Developer
Sabre Travel Network
08.2016 - 05.2023
Dedicated Sabre Developer for a Premier Customer
Sabre Travel Network
06.2009 - 08.2016
API Support
Sabre Travel Network
03.2009 - 06.2009
Sabre Application Support
Sabre Travel Network
12.2006 - 03.2009
Junior Developer
Cade Ltda
06.1998 - 11.2006
Agile Methodology For Development And Testing -
Linkedin
Advanced Javascrito, Boortsrap And React - Software Development
Jacksonville Institute
JavaScript Develper -
Jacksonville Institute
Java Enterprise And Web Developer - Software Developer
Jacksonville Institute
PHP Developer - Software Developer
Jacksonville Institute
Junior Developer - Web Development
ORT Uruguay
Bachelor of Science - Sience
Solymar High Shcool
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