Diego Gonzalez Caselli
Montevideo, Uruguay.
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Key Account Manager
Latechco
05.2023 - Current
- Developed and maintained robust client relationships, driving business growth through upselling and introducing new revenue streams. Leveraged LaTechCo's Data Center solutions, to provide clients with scalable and secure infrastructure.
- Strengthened client partnerships by facilitating regular communication and proactively addressing technical challenges.
- Developed accurate sales forecasts to achieve daily, monthly, and yearly objectives. Utilized insights from client engagements to predict demand for advanced Data Center services, such as co-location and cloud computing, ensuring alignment with market trends and client needs.
- Delivered exceptional customer service by swiftly resolving client concerns. Coordinated with technical teams to troubleshoot issues ensuring minimal downtime and maintaining high client satisfaction.
- Enhanced technical proficiency by participating in company-led seminars and pursuing independent courses.
Business Development Manager
Protect Group
06.2021 - 03.2023
- I conducted a study of the Latin American market and contributed to the development of the client portfolio in the region.
- We established business relationships with leading companies in the ticketing and mass participation events market.
- I was transferred to Bangkok, Thailand, to develop the Oceania market, where I secured high-value contracts with major companies in the region.
- I was hired when the company was establishing itself in Uruguay, so I was simultaneously part of the operations team.
- I also participated in the company's recruitment team, successfully identifying candidates who could have a positive impact.
Invoicing Analyst
Trafigura
03.2020 - 10.2020
- Generated financial statements and reports detailing accounts receivable status and tracking between 25 and 100 transactions a day depending on the time of the year.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Tracked approved or rejected invoices to produce accurate month-end and year-end reports.
- Prepared and emailed invoices to customers, processed payments and documented account updates.
Customer Care Associate
Sabre Hosptality Solutions
06.2017 - 03.2020
- Followed up on outstanding issues and provided setup and configuration assistance for various hospitality related software solutions.
- Strived to resolve complex technical issues within our SLA and maintain customer satisfaction.
- Fielded inquiries via email, chat and call to offer immediate assistance with customer's needs
- Documented caller information in Salesforce to initiate standard responses based on particular needs
- Created knowledge-based articles and content to share new information with team members
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback
- Maintained good call control to quickly uncover questions and keep call times low.
- Always among the top 10 to 5 performers in the team with outstanding produtivity and customer satisfaction results.
Crew Change Agent
Repremar SA
11.2015 - 03.2017
- Offered friendly and efficient service as crew change agent for cruise liners and oil digging vessels, handled challenging situations with ease thanks to active listening and interpersonal communication skills
- Used coordination and planning skills to achieve results according to schedule.
Collections and Payments
Repremar SA
11.2014 - 03.2015
- Handled day-to-day running of documents, bank deposits and withdrawal, payment to suppliers among other chores ensuring high levels of productivity and progression.
Food Broker
XTradeCo
03.2011 - 10.2014
- Using databases I connected supply and demand of diverse products worldwide such as beef, dairy, fish and many more.
- Consolidated invoices for companies as an ancillary service.
Food Delivery
Empanadas San Telmo
12.2010 - 02.2011
- Informal job when I was young where I delivered food by foot to nearby customers.
- Handled between 20 orders in 4 hour shifts.
Education
International Business And Integration -
Universidad Catolica Del Uruguay
Montevideo, Uruguay.11.2023
Bachelor of Science - Automotive Mechanics
UTU ITS Arias Balparda
Montevideo, Uruguay11.2012
High School Diploma -
Liceo IEP
El Pinar, Canelones, Uruguay11.2009
High School Diploma -
James Summers School
Solymar, Canelones, Uruguay.11.2008
Skills
- Payment processing
- Customer Relationship
- Management
- Document coordination
- Project Management
- Customer relationship building
- Recruitment
- Operations
Certification
- Front end web development
- Python fundamentals
- QA tester
- Cisco Networking Basics
- Cisco Introduction to Cybersecurity
Other Activities
On my spare time I enjoy the outdoors and spending time with family and friends. I am a downhill mountain biker and have trained Muay Thai for 10 years. I am also a Brazilian Jiu Jitsu white belt.
I also enjoy art in various forms, but mostly music, movies and paintings and play a little bit of guitar myself.
Timeline
Key Account Manager
Latechco
05.2023 - Current
Business Development Manager
Protect Group
06.2021 - 03.2023
Invoicing Analyst
Trafigura
03.2020 - 10.2020
Customer Care Associate
Sabre Hosptality Solutions
06.2017 - 03.2020
Crew Change Agent
Repremar SA
11.2015 - 03.2017
Collections and Payments
Repremar SA
11.2014 - 03.2015
Food Broker
XTradeCo
03.2011 - 10.2014
Food Delivery
Empanadas San Telmo
12.2010 - 02.2011
International Business And Integration -
Universidad Catolica Del Uruguay
Bachelor of Science - Automotive Mechanics
UTU ITS Arias Balparda
High School Diploma -
Liceo IEP
High School Diploma -
James Summers School
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