Fabrizzio Volonterio

• Manage team meetings, projects and set goals and objectives.
• Collaborate with team members to develop, identify and accomplish assigned goals and objectives.
• Maintain tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Maintain open communication by presenting regular updates on project status to stakeholders.

• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Manage the content aspect of the fraud prevention and user security teams in the company, focusing in restrictions and user behavior.
• Devised diagrams to outline system interactions and sequences underpinning interfaces.
• Utilized feedback from clients and colleagues to improve content quality.

• Maintained organized and efficient document flows by using excellent planning and multitasking skills.
• Analyzed team performance in an over 1000 people business unit to identify opportunities for focused training. Educated internal teams on proper use of products and systems.
• Organized logistics and prioritized tasks for small to large-scale company events, including internal training and external fraud prevention events for over 500 people.
• Worked with fraud prevention teams to create and maintain the internal information database, making sure its up to date and it holds to the company's user standards.

Started as a Junior Assistant in 2017 and quickly grew to the role of Semi Senior Internal Communication Analyst in 2019, some of my achievements and tasks where:

• Performed root-cause analysis, communicating observations and recommendations to improve corporate compliance. Working together with the human resources team and internal scrutiny for critical communications.
• Collaborated with quality assurance team to comply with regulatory requirements.
• Created information architecture to format content and method of distribution.
• Created social media content for the main social media platform in the company, WorkPlace, according to content calendars and stakeholder schedules.

• Reviewed transactions to identify any suspicious activity and take actions using process focused analysis.
• Identify users patterns to register new fraud profiles, using this information to nurture the machine learning models for future decisions.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat different types of digital crime.
• Maintained user contact assuring the quality of our decision's, making real calls to warn and assist users in preventing possible fraud attempts and mainlining the safety of the platform.
• Ability to learn quickly and adapt to new situations and an excellent communication skills, both verbal and written.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Informed customers about daily and seasonal specials.
• Processed orders and sent to kitchen employees for preparation.