Facundo Zecca
Montevideo,MO
Summary
Customer service professional with over 5 years of experience in remote support, sales, and real estate assistance. Proven ability to resolve customer inquiries efficiently, improve client satisfaction, and optimize workflow using CRM tools like Zendesk, Salesforce, KVCore, and Follow Up Boss. Skilled in multichannel communication (chat, email, phone), technical troubleshooting, and data management. Adaptable, detail-oriented, and committed to delivering exceptional customer experiences in global remote environments. Fluent in English (B2) and Spanish.
Overview
7
7
years of professional experience
Work History
Real Estate Virtual Assistant
Compass Realty
01.2024 - Current
- Provided administrative support to real estate agents in the U.S
- Managed CRM systems such as KVCore and Follow Up Boss
- Coordinated property showings and client follow-ups
- Handled email and phone communication with buyers and sellers
Customer Service Agent
Teleperformance
04.2022 - 11.2024
- Provided customer support in English and Spanish via chat, email, and phone calls
- Resolved inquiries related to billing, products, and technical assistance
- Used CRM tools such as Zendesk and Salesforce to manage customer interactions
Real Estate Virtual Assistant
eXp Realty
08.2020 - 06.2023
- Managed customer inquiries about properties, contracts, and the purchasing process
- Coordinated appointments between real estate agents and clients
- Worked with real estate CRM platforms such as KVCore and Follow Up Boss
- Provided administrative support to real estate agents in the U.S., ensuring an efficient workflow
Sales Representative
Alorica
03.2021 - 05.2023
- Assisted clients in the U.S
- And Latin America by offering solutions and promotions
- Exceeded monthly sales targets by 20%
- Handled objections and negotiations to enhance customer experience
Technical Support Specialist
Concentrix
02.2021 - 12.2022
- Diagnosed and resolved technical issues in digital products
- Trained new employees on support processes
- Reduced response time by 15% through process optimization
Real Estate Customer Support Specialist
Zillow Support (Contract with Virtudesk)
01.2018 - 05.2020
- Assisted real estate agents in the U.S
- With property listings and client inquiries
- Managed property search platforms such as Zillow and MLS
- Coordinated calls and follow-ups with potential buyers and sellers
- Implemented automation processes to improve team efficiency
Education
E-commerce & Customer Support -
Udemy (Shopify)
07-2022
Social Media Marketing -
HubSpot Academy
09-2021
SEO & SEM for Beginners -
Udemy
04-2021
Real Estate Virtual Assistance -
REVA Academy
01-2021
Basic Programming & Web Development -
FreeCodeCamp
09-2020
Customer Service & Technical Support -
Coursera (Google IT Support)
04-2020
Advanced English Certification -
Alianza Cultural
12-2014
Skills
- Multichannel customer service
- CRM tools
- Real estate CRM
- Technical support
- Problem-solving
- Customer empathy
- Data entry
- Record-keeping accuracy
- Time management
- Adaptability
- Basic programming knowledge
- Remote work proficiency
- Communication tools
- Customer service
Timeline
Real Estate Virtual Assistant
Compass Realty
01.2024 - Current
Customer Service Agent
Teleperformance
04.2022 - 11.2024
Sales Representative
Alorica
03.2021 - 05.2023
Technical Support Specialist
Concentrix
02.2021 - 12.2022
Real Estate Virtual Assistant
eXp Realty
08.2020 - 06.2023
Real Estate Customer Support Specialist
Zillow Support (Contract with Virtudesk)
01.2018 - 05.2020
E-commerce & Customer Support -
Udemy (Shopify)
Social Media Marketing -
HubSpot Academy
SEO & SEM for Beginners -
Udemy
Real Estate Virtual Assistance -
REVA Academy
Basic Programming & Web Development -
FreeCodeCamp
Customer Service & Technical Support -
Coursera (Google IT Support)
Advanced English Certification -
Alianza Cultural
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