Florencia Hernandez
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Care Specialist position. Committed to work and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Quality Assurance Analyst
RCI Latinoamerica
07.2022 - 10.2022
- Mentored and coached new team members on QA topics and strategies of customer services standards.
- Evaluated function, performance and design compliance of every call against design standards and customer needs.
- Fixed identified issues to improve individual and team productivity.
- Assisted sales agents in developing skills necessary to grasp application concepts and tool suite.
- Wrote and maintained detailed databases for sales process of tourism products.
Debt Collection Specialist
CGM Asociados
01.2019 - 06.2022
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Documented customer payment interactions and account statuses for future reference.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
Degree in Communication Sciences - Communication Studies
Universidad De La República
MontevideoData Analytics - Data Processing
Coderhouse
01.2023
Administrative - Administrative Assistance And Secretarial Science
BIOS Institute
12.2022
Typing Secretary - Receptionist
BIOS Institute
11.2022
Advanced Excel - Secretarial Studies And Office Administration
Taller De Informática
11.2021
Skills
- Teamwork and Positive Attitude
- Quality Assurance
- Customer Service
- Time Management
- Continuous Learning
- Critical Thinking
- Active Listening
- Strategic Planning
- Closing Procedures
- Administrative Support
- Issue Resolution
- Multitasking
Languages
Spanish: Native
Portuguese: Level C1
English: Level B2
References
Job references available upon request.
Additional Information
Immediate availability
Timeline
Quality Assurance Analyst
RCI Latinoamerica
07.2022 - 10.2022
Debt Collection Specialist
CGM Asociados
01.2019 - 06.2022
Degree in Communication Sciences - Communication Studies
Universidad De La República
Data Analytics - Data Processing
Coderhouse
Administrative - Administrative Assistance And Secretarial Science
BIOS Institute
Typing Secretary - Receptionist
BIOS Institute
Advanced Excel - Secretarial Studies And Office Administration
Taller De Informática
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