Gaston Bichinque

Started a SaaS High-Complexity Support Group for a Top 3 Global IT Company with over 100 direct reports. Successfully cultivated and maintained client relationships resulting in 450% growth of the team´s head count in a year of production.

Leading a 20-member team.

Being the go-to resource for prompt troubleshooting within a staff of 20.

Enabling associate growth through daily coaching and performance appraisals.

Implementing innovative processes for multiple operational improvements.

This role entailed being the go-to person for complex technical matters, providing guidance, solutions, and troubleshooting expertise. Additionally, I held the responsibility of being the main point of contact for clients regarding technical inquiries and concerns.

This experience allowed me to develop a deep understanding of intricate technical issues while honing my communication and leadership skills in a client-facing capacity.

As a Help Desk Representative, I demonstrated exceptional skills in delivering Tier 1 IT support to onsite technicians through desk-side assistance. I adeptly configured hardware, devices, and software. In addition, I took on the crucial responsibility of configuring the client's network layout, which involved tasks such as switch and router replacement, contributing significantly to maintaining uninterrupted connectivity.