Geronimo Agustin Valles Peregalli
Montevideo
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced Call Center environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Always willing to Learn and develop my personal and professional skills.
Overview
2
2
years of professional experience
Work History
Appointment Scheduling Specialist
Alorica
Montevideo, Montevideo
10.2022 - Current
- Agent in Amazon Candidate Connection Services, providing guidance to people that applied for job opportunities in Amazon Warehouses, supporting them throughout the process.
- Schedule and Reschedule Interview Appointments, Drug Tests and Background Checks.
- Resolved complex and escalated support issues.
- Provided information about the upcoming events, and application statuses.
- Processed the "Ramp-Downs" or staff dismissal by phone calls.
Technical Support Representative
Alorica
Montevideo, Montevideo
03.2022 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Supported customers with online billing, access and account issues.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
High School English Teacher
Secundaria
Montevideo, Montevideo
09.2021 - 02.2022
- Required spoken and written student responses to contexts to increase reading comprehension.
- Differentiated instruction for students with wide range of skill and interest levels.
- Used online resources to complement traditional course materials and aid in student learning.
Education
High School Diploma -
12.2018
Bachelor of Science - Medicine (Pre-Medicine)
Skills
- Customer Service
- Incoming Chat, Email and Call Reception
- Scheduling and Calendar Management
- Computer Skills
- Telephone Etiquette
- Customer Conflict Resolution
Languages
Spanish
First Language
English
Advanced
C1
Professional References
- Ignacio Schaurich
Position: Assistant Manager (AM) - Alorica
Email: ignacioschaurichtrocha@gmail.com
Contact Number: 095564539
- Genoveva Garcia
Position: Learning Supervisor - Alorica
E-mail: genoveva1996@hotmail.com
Contact Number: 098326288
Timeline
Appointment Scheduling Specialist - Alorica
10.2022 - Current
Technical Support Representative - Alorica
03.2022 - 10.2023
High School English Teacher - Secundaria
09.2021 - 02.2022
Liceo de Fray Marcos - High School Diploma,
Facultad De Medicina UDELAR - Bachelor of Science, Medicine (Pre-Medicine)
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