GUSTAVO CHIOSSONI
Expirenced profesional with exposure in multiple areas
Montevideo,MVD
Summary
- Experienced professional with a strong blend of business acumen and technical skills Over 20 years of experience in corporate environments, including roles in various sectors.
- A seasoned senior professional with multiple specializations Senior level airline and travel agency professional with multiple specializations
- Experienced senior trainer with a background in GDS and CRS Excellent communication and presentation skills
- Strong analytical proficiency and structured approach to problem-solving Well-adapted to diverse and multicultural settings
Overview
32
32
years of professional experience
Work History
Independent Corporate & Leisure Travel Consultant
Freelancer
Montevideo, Uruguay
08.2023 - Current
- Created business trips for company leaders
- Worked with clients to understand their travel needs, budget, and preferences
- Managed travel logistics for employees: flights, transportation, hotels and cars
- Provided travel documents like itineraries, e-tickets, and reservations
- Assisted with visas and work permits for employees
- Tailored itineraries for both corporate and leisure travelers
- Used travel management software for efficient booking and tracking
- Stayed current with industry technology for increased efficiency
Senior Delivery Engineer
SABRE
Montevideo
01.2021 - 05.2023
- Provided comprehensive training to customers focusing on airports and call centers
- Managed end-to-end execution of training programs
Led team by facilitating knowledge transfer and fostering team building
Conducted train-the-trainer and train-the-specialist programs to enhance efficiency
Contributed to creating and implementing an innovative Learning Management System (LMS) for Sabre Airlines Solutions
- Developed user-friendly training methods and resources
- Designed training schedules and programs for both external and internal customers
- Analyzed learning needs and created suitable training materials
- Delivered “Salesforce” training for an airline customer care help desk
Senior Trainer for Airline Solutions
SABRE
Montevideo, Uruguay
08.2010 - 12.2020
- Provided comprehensive training to customers focusing on airports and call centers.
- Managed end-to-end execution of training programs
- Led team by facilitating knowledge transfer and fostering team building
- Conducted train-the-trainer and train-the-specialist programs to enhance efficiency
- Contributed to creating and implementing an innovative Learning Management System (LMS) for Sabre Airlines Solutions
- Developed user-friendly training methods and resources
- Designed training schedules and programs for both external and internal customers
- Analyzed learning needs and created suitable training materials
- Delivered “Salesforce” training for an airline customer care help desk
Software Support Specialist for Sabre Airline Solutions
SABRE
Montevideo, Uruguay
06.2009 - 08.2010
- Troubleshooting and resolution of multiple issues related to Sabre system
- Assisted customers from diverse markets
- Offered technical assistance remotely in order to enhance end-user experience
- Interacted with customers to address inquiries, concerns, and requests about products and services
Virtual Trainer Facilitator
SABRE
Montevideo
01.2006 - 01.2007
- Conducted virtual training sessions for US and Canadian travel agencies.
Pricing Support Specialist
SABRE
Montevideo
01.2005 - 01.2006
- Provided pricing troubleshooting support for Sabre Travel Agencies to resolve fares issues.
Software Support Specialist for Sabre Travel Network
SABRE
Montevideo
01.2004 - 01.2005
- Provided assistance for resolving Global Distribution System (GDS) problems encountered by Sabre Travel Agencies
- Assisted customers from diverse markets
- Offered technical assistance remotely in order to enhance end-user experience
- Interacted with customers to address inquiries, concerns, and requests about products and services
Corporate and Leisure Travel Consultant
JETMAR VIAJES SA
Montevideo, Uruguay
12.1994 - 05.2004
- Coordinated travel for senior management
Analyzed clients' travel needs and preferences
- Managed travel logistics for employees: flights, transportation, hotels and cars
- Prepared and distributed travel documents like itineraries and e-tickets
- Assisted with maintaining employees' visas and work permits
- Designed personalized travel plans for individuals and businesses.
- Used travel management software for efficient booking and monitoring
- Stayed updated on industry technology for efficiency improvement
Customer Support Specialist
AMERICAN EXPRESS
Buenos Aires
01.1992 - 01.1993
- Handled customer inquiries about credit card transactions and account balances
Investigated and resolved customer complaints and disputes
- Assisted with account management tasks updating nformation and changing credit limits
Provided clear and concise information to Gold and Platinum customers
- Engaged in ongoing training to stay updated on credit card technology and policies
Education
High School Diploma -
Liceo Nro 10
Montevideo, UruguaySkills
- Highly proficient in Microsoft Office suite, including PowerPoint, and Project
- High level experience in airline reservations/check-in systems (CRS) and travel agency reservation systems (GDS), including Sabre, Amadeus, Travel Port, World span
- Siebel System call tracking training (CRM)
- Travel Arrangements
- Leisure travel
- Executive Travel
Languages
Spanish: Native. Read, write and speak
English: Advanced. Read, write and speak
Portuguese: Upper Intermediate. Read, write and speak,
Italian: Intermediate Read, write, speak
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Upper Intermediate (B2)
B2
Italian
Intermediate (B1)
B1
References
References available upon request.
Timeline
Independent Corporate & Leisure Travel Consultant
Freelancer
08.2023 - Current
Senior Delivery Engineer
SABRE
01.2021 - 05.2023
Senior Trainer for Airline Solutions
SABRE
08.2010 - 12.2020
Software Support Specialist for Sabre Airline Solutions
SABRE
06.2009 - 08.2010
Virtual Trainer Facilitator
SABRE
01.2006 - 01.2007
Pricing Support Specialist
SABRE
01.2005 - 01.2006
Software Support Specialist for Sabre Travel Network
SABRE
01.2004 - 01.2005
Corporate and Leisure Travel Consultant
JETMAR VIAJES SA
12.1994 - 05.2004
Customer Support Specialist
AMERICAN EXPRESS
01.1992 - 01.1993
High School Diploma -
Liceo Nro 10
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