Héctor Chelle
Summary
As a technical support specialist, I have extensive experience providing solutions to customers using a combination of technical knowledge, attention to detail, and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Product Owner/QA Analyst
Carkey
10.2023 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front to identify constraints and technical challenges.
- Brainstormed with peers and other design team members to determine enhancements and product features.
- Created and executed test plans according to product requirements.
- Performed tests and inspections to conform to established standards.
QA Analyst
The Sandbox
04.2022 - 03.2023
- In 2021, I transitioned to a professional role as a QA Analyst and have worked on several successful projects where I played a key role in ensuring quality and continuous improvement of testing processes.
- I was in charge of testing one of the main features of the project where I have gained very valuable experience and have a proven track record of delivering high-quality software.
- Defined and implemented quality initiatives to reduce risk.
- Developed and maintained quality assurance procedure documentation.
Technical support
Cualit
02.2021 - 04.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed and configured operating systems and applications.
QA tester
Self Taught
02.2020 - 10.2023
- Highly motivated QA Tester with a passion for ensuring high-quality software.
- In 2020, i researched various methodologies and tools and applying them to real-world projects.
- I quickly developed a strong foundation in designing and executing test cases, identifying and documenting defects, and collaborating effectively with internet community's simulating real projects and development teams.
Financial Advisor and Costumer Support
Solventry
10.2019 - 02.2020
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Helped clients make informed decisions about financial future.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
Customer Service Representative and sales
Automatismos roma
02.2018 - 10.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Education
Analista En Administracion De Empresas - Business Administration
Instituto Bios
11.2017
QA Manual Tester - Technology Education
Udemy
Remote12.2020
Skills
- Customer service excellence
- Manual QA
- Multitasking
- Customer service excellence
- Hardware and software expertise
- Risk Management
- SQL
- Scrum Methodology
- Product Planning
- Attention to detail
- Problem-solving
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Beginner
A1
Timeline
Product Owner/QA Analyst
Carkey
10.2023 - Current
QA Analyst
The Sandbox
04.2022 - 03.2023
Technical support
Cualit
02.2021 - 04.2022
QA tester
Self Taught
02.2020 - 10.2023
Financial Advisor and Costumer Support
Solventry
10.2019 - 02.2020
Customer Service Representative and sales
Automatismos roma
02.2018 - 10.2019
Analista En Administracion De Empresas - Business Administration
Instituto Bios
QA Manual Tester - Technology Education
Udemy
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