Ignacio Acosta
Montevideo
Summary
Diligent Service Desk Agent with a proven track record in analyzing and resolving complex IT issues. A tenacious troubleshooter known for persistence and a customer-service-centric approach, ensuring no service problem goes unresolved. Committed to delivering a positive experience for every customer, adept at empathizing with and supporting stressed clients.
Overview
2
2
years of professional experience
Work History
Service Desk Agent
TATA Consultancy Services
06.2022 - Current
Level 1 agent of IT Global Help Desk for a pharmaceutical company. Assisted employees in a diverse range of issues regarding internet websites, MS Office 365 apps, SAP, Citrix, Azure AD, VPN, software installation and hardware troubleshooting of computers, printers and mobile devices.
Customer Service Agent
Alorica
10.2021 - 06.2022
Assisted future employees of the biggest online retailer through the hiring process by explaining the process and assisting in scheduling appointments.
Education
Bachelor of Science - Medicine (Pre-Medicine)
Universidad De La República
Montevideo, UruguaySkills
- Office 365
- Information Protection
- Problem-Solving Skills
- Customer Service
- Oral and Written Communications
- Listening Skills
- Call Management
- Information Security
- Critical Thinking
Identification
5.499.343-7
Personal Information
- Date of Birth: 10/26/1999
- Nationality: Uruguay
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Service Desk Agent
TATA Consultancy Services
06.2022 - Current
Customer Service Agent
Alorica
10.2021 - 06.2022
Bachelor of Science - Medicine (Pre-Medicine)
Universidad De La República
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