Ileana Barboza Ermano
Byron Bay
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
Work History
Technical Support
Tata Consultancy Services
Montevideo
06.2022 - 02.2024
- Provided technical support for customer's core service issues.
- Provided technical support for key accounts as needed.
Receptionist
Viejo Lobo Hostel
Cabo Polonio
01.2022 - 05.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Restaurant Waiter
Cafe Apud
Pando
07.2021 - 12.2021
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
Waiter
Lo De Amparo
Atlantida
03.2020 - 07.2021
- Provided excellent customer service to ensure repeat customers.
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
Technical Product Support
Sabre Holdings
Montevideo
04.2019 - 02.2020
- Provided technical product support to key accounts.
- Provided technical product support to customers when needed, resolving issues quickly and efficiently.
Match Supervisor
Sportradar
Montevideo
05.2018 - 03.2019
- Responsible for monitoring, supervising, and training watch personnel.
- Compiled reports from each shift detailing any incidents or events that occurred during the watch period.
Education
High School Diploma -
LiceoMaria Julia Hernandez De Ruffinatti
Pando, Canelones12-2012
Skills
- Customer and client relations
- Multitasking and prioritization
- Organization skills
- Problem Solving
- Time Management
- Interpersonal Communication
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Technical Support
Tata Consultancy Services
06.2022 - 02.2024
Receptionist
Viejo Lobo Hostel
01.2022 - 05.2022
Restaurant Waiter
Cafe Apud
07.2021 - 12.2021
Waiter
Lo De Amparo
03.2020 - 07.2021
Technical Product Support
Sabre Holdings
04.2019 - 02.2020
Match Supervisor
Sportradar
05.2018 - 03.2019
High School Diploma -
LiceoMaria Julia Hernandez De Ruffinatti
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