Iván AGARRAYÚA

• Hardware & Software Support
  Diagnose and resolve issues with computers, servers, and peripherals.
  Perform preventive and corrective maintenance on IT equipment.
  Install, update, and assist users with software and tools.
• Mobile & POS Device Support
  Configure and update mobile devices (PDA, iPad, iPod) and POS terminals.
  Troubleshoot communication and sound equipment issues.
  Manage replacements/repairs and coordinate with external vendors.
• Network Support
  Set up and maintain LAN, WAN, and WiFi networks in stores/offices.
  Troubleshoot connectivity issues and manage network security.
  Oversee structured cabling and access point installations.
• IT Equipment Setup & Maintenance

Install and configure IT devices (computers, printers, scanners, etc.).

• Backend operative application support on windows servers.
• Product implementations and upgrades.
• Processes and releases documentation on Jira, Confluence, SNOW.
• Patchings and 24x7 oncall duties.
• BAU tasks and monitoring over payment encryption software

• Support to website owners and agencies to inject the company's JS to make their pages accessible for the visually impaired and compliant with regulations.
• Implementation, support and troubleshooting of the services across all types of sites, PHP/HTML made on many different platforms such as Duda, Moodle, Wordpress, Drupal, etc.
• Management of simultaneous inboxes, CRMs and chats at the same time, usually in different languages and for different types of issues.
• Account management, sales, upsales, live demos and cfor entities all over the world.
• All the above describe tasks are performed mostly in English, but also in Spanish and Portuguese, depending on the client's choice.

• Advanced Second/Third level application support through Zendesk and calls to platform users with campaigns, templates, integrations, zephyr (internal platform code), html, data feeds, etc.
• Escalation point for email Deliverability related issues for team member on different locations (NY, NZ, LA, UK, etc).
• Deliverability troubleshooting, clients DNS/SMTP configuration.
• API connectivity troubleshooting.
• Application back end support (clients accounts setups and updates)

• Advanced Second/Third level infrastructure support through ServiceNow and calls.
• Support of leveraged components across different platforms such as IBM Queue Managers and Windows/Unix Applications.
• Network troubleshooting between Citrix, Windows, Unix, Solaris components.
• Citrix infrastructure management, maintenance, installation, troubleshooting.
• Domain controllers maintenance and troubleshooting.
• Sabre Community Portal management and maintenance.
• Oncall duty (24hs availability to respond to critical alerts within 15 mins).
• Implementation and management of monitoring tool Zabbix.
• Support of Application Migrations and Releases.
• Change management appliance and documentation according to ITIL standards
• Windows/Linux servers troubleshooting.
• Task scheduling / automation / task monitoring and support in Windows and Unix platforms.

• Remote support to customer applications (Target U.S.).
• Workforce coordination of Uruguay, India and U.S. teams.
• Incident follow up.
• Process documentation.
• Client helpdesk support.
• Task monitoring and support in Mainframe, Windows and Unix platforms Database monitoring and maintenance.

• PC and printer installation, configuration, cloning, update and support.
• Wired/Wireless network installation and maintenance.
• Internal email accounts creation and support.
• PC migration from private to open source software.
• Helpdesk.
• Participation in the Moodle Platform implementation (installation, maintenance and user support).
• Installation, update and maintenance of terminals in Windows and Linux environments
• O.S. image creation for University terminals.

• PC and printer sells, installation, configuration, cloning, update and support.
• Support of domestic and corporate wired/wireless networks, installation and maintenance.
• Managed inventory and restocking from vendors.
• Helpdesk and local visits to residents and companies to work on premises.