Jess Meaders

Helped managers and directors develop customized internal strategies for promoting and developing leadership skills in current workforce. Transformed skills and success of individual leaders with one-on-one coaching sessions. Supported the intentional development of our national management team.

Overseas Christian missions in both Uruguay and Ecuador, South America, focusing on Spanish-based ministry. Men's ministry and rural outreach/evangelism ministry focuses. Developed and deployed first men's ministry in our Ecuadorian sector while empowering local leaders. Served as Spanish/English translators for short-term medical missions teams.

Used data driven solutions to develop our leaders, engage our key stakeholders, and explore strategic initiatives that inform sustained growth alongside a first-class patient experience. Managed budgets effectively to ensure optimal use of resources while maintaining financial stability. Leveraged data analytics insights for informed decision-making in critical areas such as patient discharge management, budgeting, or personnel management.

Develop and deploy data-driven solutions to address the human factors affecting our organization's ability to reach its strategic objectives within the residential rehabilitation program. Support the intentional development of our national management team so they can acquire the skills needed to develop, deploy, and measure strategic initiatives that result in meaningful, sustainable change. Developed key performance indicators to measure sustainable growth and guide quarterly decision making.

National oversight (California/Texas) of the therapeutic residential rehabilitation programming departmental operations. Developed a culture change strategy to ensure alignment with the company mission and core values. Developed a comprehensive financial plan to address significant budget deficits. Developed department's first incentive and training performance plan, producing the highest customer service ratings since 2014. Developed and led the first company employee focus groups at all locations and delivered site specific and system wide strengths and opportunities for improvement to corporate leadership. Developed the first national programming team leadership meetings with a focus on system-wide consistency.

Responsible for all 24/7/365 operations of all guest services, safety and triage/intake departments. Led a team of over 50 professionals including 10 supervisors and a Security Director. Ensured that all staff and programs operate according to set policies and procedures while monitoring guest satisfaction with services rendered. Responsible for campus community growth and in establishing and maintaining a therapeutic environment. Established and maintained cooperative work relationships with on-site and off-site community partners and stakeholders. Provided ongoing training to all staff to ensure the use of appropriate evidence based practices. Led a weekly Barriers to Recovery meeting for individuals receiving services and a weekly multi-disciplinary homeless outreach team to engage those living in encampments under I-30 near downtown Dallas.

Oversight of development and launch of clinically oriented triage/intake services at the point of entry for all homeless individuals seeking services, over 11,900 individuals in 2015. Successfully grew business by developing and implementing a clinically sound 24/7/365 intake/triage team, allowing for a significant increase of over $1,000,000 in state funding. Developed and implemented a clinical triage tool to address immediate mental health, substance abuse, and medical needs, alongside the VI-SPDAT. Developed and piloted multiple supportive employment programs and judicial reentry programs.

Maintained an ongoing caseload of 60 clients with significant behavioral health barriers, working under strict deadlines. Placed over 90 homeless individuals into housing, the most for any care manager during that time. Managed the most intensive behavioral health cases and acted as an advocate for client rights. Assessed client, developed a collaborative homeless recovery plan and delivered comprehensive case management services. Evaluated and addressed individual client needs and concerns. Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community. Served as mentor to junior team members.

Served as lead clinician (QMHP-CS) for a pilot program for homeless patients with severe and persistent mental health diagnoses. Saved the North Star insurance network over $1,000,000 by reducing unnecessary inpatient admissions. Completed all on-campus crisis evaluations. Evaluated patients 1:1 for psychiatric services and psychotropic medications. Developed comprehensive treatment plans. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Evaluated patients to determine outpatient/inpatient treatment needs. Taught classes to address anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

Collaborated with treatment teams in the Parkland psychiatric emergency room and at The Bridge Homeless Recovery Center to appropriately coordinate client care services. Worked with insurance carriers to receive authorization for treatment and reviewed all doctor requests for orders of protective custody for approval/denial based upon clinical criteria provided.