John Aleksanyan
Montevideo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Knowledge Manager
TATA Consultancy Services
06.2022 - Current
- Knowledge base full administration
- Monthly team’s metrics analysis and reporting
- Team supervisor and advisor
- Management and design of the TopDesk platform
- Change management
- Problem management
- Creation and edition of project related video guides
- Compiled, cleaned and manipulated data for proper handling.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
Knowledge Manager Backup
TATA Consultancy Services
04.2021 - 06.2022
- Technical support in Spanish, English and Russian
- Account management
- Team advisor
- Knowledge base administrator assistant
- PC, VM, VDI remote basic troubleshooting (Windows OS)
- Application management: Office365, SAP, MES, Odoo, MS Azure and others.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Monthly team’s metrics analysis and reporting
- Creation and edition of project related video guides
- Compiled, cleaned and manipulated data for proper handling.
Service Desk Agent
Tata Consultancy Services
12.2019 - 04.2021
- Technical support in Spanish, English and Russian
- Account management
- PC, VM, VDI remote basic troubleshooting (Windows OS)
- Application management: Office365, SAP, MES, Odoo, MS Azure and others.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Education
Beginner - Cyber Security
Udemy
01.2022
Bachelor of Law - Law
N34
Uruguay05.2020
Skills
- Complex Problem-Solving
- Basic PC maintenance and repair
- Video/audio processing and design
- Customer Service
- First Level Support
- File Management
- Team Support
- Team Supervision
Languages
English
Advanced
C1
Spanish
Proficient
C2
Russian
Proficient
C2
Armenian
Proficient
C2
Timeline
Knowledge Manager
TATA Consultancy Services
06.2022 - Current
Knowledge Manager Backup
TATA Consultancy Services
04.2021 - 06.2022
Service Desk Agent
Tata Consultancy Services
12.2019 - 04.2021
Beginner - Cyber Security
Udemy
Bachelor of Law - Law
N34
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