Joselyn Lago
Montevideo
Summary
Offering seven years of extensive leadership experience in e-commerce industry, I'm a goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets as well as designing new ones.
I'm a committed individual well-versed in providing thorough training, adapting to new challenges in an ever changing industry while developing innovative strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Mercado Libre
04.2016 - Current
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Administered weekly, monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Cultivated positive, productive team environments, resolving conflicts quickly.
CS Back Office Assitant
Mercado Libre
06.2013 - 04.2016
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Computer Science And Programming
Universidad De La República
Montevideo, Uruguay12.2028
Bachelor of Science - Architecture
Universidad De La República
Montevideo, Uruguay12.2026
Skills
- Team Leadership
- Time Management
- Managing Career Progression
- Managing Terminations
- Schedule Preparation
- Coaching and Mentoring
- Key Performance Indicators (KPI)
- Business Planning
- Identifying Opportunities
- Staff Management
Certification
- Problem Solving and Lean Training, Capability Building - 2016
- Python, CoderHouse- 2022
- Java, CoderHouse - 2023
- SQL, MELI - 2019
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Team Leader Manager
Mercado Libre
04.2016 - Current
CS Back Office Assitant
Mercado Libre
06.2013 - 04.2016
Bachelor of Science - Computer Science And Programming
Universidad De La República
Bachelor of Science - Architecture
Universidad De La República
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