Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Juan Casal

Juan Casal

Director & Head Of Commerce

Summary

Passionate and visionary commerce leader with a proven track record in business development, sales, and strategic partnerships. Thrives on building strong relationships with global customers and establishing sustainable revenue growth. Excited about driving innovation and shaping the future of commerce. I'm an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Director and Head of Commerce

Hairball.IO
01.2022 - 01.2024
  • Define and lead Business development strategies and initiatives
  • Manage sales operations and partner relationships
  • Act as main point of escalation for customers and partners
  • Assist as technical consultant in strategic accounts.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.

Customer Success Manager / Partnership Manager

Awalabs
1 2018 - 1 2022
  • Consulting Services for customer aiming to increase revenue/market share and CX
  • Lead pre-sales and sales processes as well as determine the Solution Architecture
  • Define account strategy for incremental improvements once the initial project is completed
  • Building strong, lasting relationships with customers mainly located in the US, APAC and Europe (UK, Italy and Switzerland)
  • Manage +20 accounts at any given time, generating growth YoY of +20% in revenue
  • Formed industry partnerships to drive revenue growth.
  • Achieve a consistent source of revenue for the company via ARR associated with referrals and partnership programs benefits.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.

Consulting Solution Director and Senior Consultant

Oracle-NetSuite
01.2016 - 01.2018
  • Technical stakeholder during the pre-sales/sales process
  • Responsible of the Solution Architecture for strategic customers
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Worked with +60 customers, a lot of them Fortune 500

Technical Leader and Product Owner, Senior Developer

Globant
01.2014 - 01.2016
  • Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
  • Technical Lead and Product Owner for multiple projects in the same account
  • Scrum Master and facilitator between Development team and Customers
  • Solution Architecture for complex business requirements
  • Various solutions development in J2EE/JEE, Groovy and other frameworks/tools/languages
  • Increased staffing on account from 3 people to +20 and closed 3 extra projects on a 3-month period, sky-rocketing revenue.

Technical Lead

Pyxis
01.2012 - 01.2014
  • Technical Lead for several projects focusing in eCommerce using Hybris/SAP
  • Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
  • Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.

Business Analyst

Tata Consultancy Services
01.2007 - 01.2012
  • Performed gap analysis to identify areas of improvement.
  • Requirements gathering and analysis for Banking/Financial institutions
  • Collaborated with stakeholders to define project objectives and criteria.
  • Lead development team during the implementation of strategic solutions for a private bank

Education

Software Engineer - Software Architecture & Development

ORT Uruguay University, Uruguay
05.2001 -

Skills

eCommerce Consulting & Management

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Flexible work hoursStock Options / Equity / Profit Sharing

Timeline

Director and Head of Commerce - Hairball.IO
01.2022 - 01.2024
Consulting Solution Director and Senior Consultant - Oracle-NetSuite
01.2016 - 01.2018
Technical Leader and Product Owner, Senior Developer - Globant
01.2014 - 01.2016
Technical Lead - Pyxis
01.2012 - 01.2014
Business Analyst - Tata Consultancy Services
01.2007 - 01.2012
ORT Uruguay University - Software Engineer, Software Architecture & Development
05.2001 -
Customer Success Manager / Partnership Manager - Awalabs
1 2018 - 1 2022

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Juan CasalDirector & Head Of Commerce