Julio Franco

· Provided comprehensive client support across servers, storage, networking, security, backup, and virtualization.

· Expertly diagnosed and resolved hardware and software faults, ensuring minimal downtime.

· Escalated complex issues to suppliers for timely and effective problem resolution.

· Actively involved in installation, configuration, and migration projects, enhancing system performance.

· Delivered robust Cloud support, contributing to the advancement of cloud-based solutions.

· Conducted maintenance procedures and contributed to the certification of ISO 9001, ISO 27001, and ISO 20000 standards.

· Configured, installed, and trained users on software and hardware applications.

· Addressed and resolved assigned user support tickets.

· Assisted the Technical Systems Coordinator with internal project execution.

· Participated in the rotational on-call schedule to ensure system support outside of regular business hours.

· Provided Level 1 support for Cloud PBX telephony systems.

· Monitored client equipment using Zabbix.

· Expertly administered Windows Server environments (2003, 2008, 2012), ensuring robust and secure operations.

· Proficient in managing virtual machines with VMware 5.5 and 6.5, optimizing resource utilization and system efficiency.

· Monitored storage solutions using NetApp technology, maintaining data integrity and accessibility.

· Executed structured and unstructured data backups utilizing Commvault and Legato platforms, safeguarding critical information.

· Maintained and managed enterprise IT infrastructure, achieving high availability and peak performance.