Jupiter Bornia
Montevideo
Summary
Dynamic and results-driven professional with over 4 years of experience in the Customer Solutions field, dedicated to delivering exceptional performance aiming at personal & collective growth. Committed to excellence, with focus on fulfilling responsibilities while prioritizing the overall well-being of the project and its teams. Eager to contribute my skill-set and enthusiasm to drive success in new challenges.
Overview
5
5
years of professional experience
Work History
Prior-Authorization Agent
INGENIOUS AMERICAS
03.2024 - 09.2025
- Responsible of demonstrating medical necessity to insurances in order to get the patients of the University of Utah Hospitals the coverage needed for their treatments.
- Tasks of high intellectual demand, investigation and follow-up.
Opening Agent (Sales)
AXIA INVESTMENTS
01.2024 - 03.2024
- In charge of turning potential clients into active clients within an investments platform of high demand in the regional market.
- Negotiation skills, management of multiple clients per day.
Costumer Service Representative
SYNAPSIS
12.2023 - 01.2024
- Phone assistance to the clients of Banco Itaú. Handling and resolution of cases in a timely manner.
Customer Service Officer
XM
05.2023 - 07.2023
- Client solutions & support for an awarded Broker of international service.
- Responsibilities via chat, e-mail and phone-calls. Multi-tasking.
Specialty Agent / Customer Service Agent II
ALORICA
09.2021 - 04.2023
- Part of a selected team specialized in customer satisfaction and quality standards.
- Main addition of upscale hotels and resorts.
Customer Service Agent
ALORICA
03.2021 - 09.2021
- Customer service representative of one of the biggest hotels chains worldwide.
Education
Licenciatura - Psicologia
UDELAR
Montevideo, Uruguay02-2023
High-school degree -
Liceo 1 Idelfonso P. Estevez
Tacuarembó11-2019
Skills
- English: Native level both oral & written
- Creative approach to challenges
- Fast Learner
- Good communication & soft-skills
- Organization oriented
- Negotiation skills
- Time-management
- Adaptable in fast-paced settings
- Strong interpersonal skills
- Cross-selling products
- Follow-up skills
- Teamwork and collaboration
Timeline
Prior-Authorization Agent
INGENIOUS AMERICAS
03.2024 - 09.2025
Opening Agent (Sales)
AXIA INVESTMENTS
01.2024 - 03.2024
Costumer Service Representative
SYNAPSIS
12.2023 - 01.2024
Customer Service Officer
XM
05.2023 - 07.2023
Specialty Agent / Customer Service Agent II
ALORICA
09.2021 - 04.2023
Customer Service Agent
ALORICA
03.2021 - 09.2021
Licenciatura - Psicologia
UDELAR
High-school degree -
Liceo 1 Idelfonso P. Estevez