Laura Monge Sandí
Montevideo
Summary
Senior Project Manager with 13+ years of experience delivering high risk projects. Proven ability in managing teams, monitoring budgets and quality control to maximize profitability. Strong team player with exceptional problem-solving skills and a keen interest in Financial Services. Accomplished, growth-focused professional with 10+ years of dynamic sales experience across multiple industries. Possess solid abilities to develop and maintain a high level of product knowledge to persuasively promote them to existing and potential customers. Robust communication skills, fluent in English and Spanish.
Overview
19
19
years of professional experience
Work History
Service Delivery Specialist
Tata Consultancy Services (TCS)
2023.12 - Current
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
- Fostered strong relationship between technology team and managers to align efforts.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining cost-effectiveness.
- Partnered with architecture team to develop wholistic technology roadmap, accounting for departmental priorities and overall business goals.
- Assessed business requirements to create focused solutions.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Successfully turned around underperforming accounts through proactive engagement, targeted action plans, and rigorous follow-up on deliverables.
- Maintained a thorough understanding of industry trends, regulatory changes, competitive landscape insights to inform business decisions related to service delivery strategy enhancements.
- Reduced client complaints by proactively identifying potential issues and addressing them promptly.
Corporate Finance Consultant
Satori Consulting
2023.02 - Current
- Advise clients on a range of financial services and decisions, including budgeting, savings, retirement planning, investing, debts and others.
- Help clients create financial plans to achieve their goals based on prioritization
- Build and develop strong long-term client relationships through excellent client services skills
- Communicate financial information clearly due to strong written and verbal communication skills.
- Skilled at working independently and collaboratively in a team environment and effectively worked in fast paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained accuracy in calculating figures and amounts.
Service Delivery Operations Specialist
Accenture
2021.01 - 2023.11
- Budget-conscious, meticulous and constantly time-pressured role to successfully meet Microsoft’s business goals
- Accountable for proposals at all stages, from budgetary to high-level bid document
- Work closely with other sales colleagues and engineering teams, as well as sales representatives and/or customers to collect the necessary information for the project plan which includes accurate pricing, correct product/service, as well as project deliverables
- Cross trained in all facets of product and services with the opportunity to progress in an area of need and choice as Microsoft’s portfolio grows
- Preserve up-to-date knowledge and information about the latest products or upcoming releases to effectively assist customers with various product or services related concerns by providing accurate details
- Work collaboratively with a team of 11 other sales associates from Accenture to devise strategic sales solutions to achieve and exceed the department’s monthly, quarterly and yearly goals.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem-solving.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
- Designed and executed targeted employee development programs to build key skills and improve retention rates.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
- Reduced processing times for customer orders by optimizing use of automation tools.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Collaborated with IT to develop custom software solutions, addressing unique operational challenges.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
Business Administration Professor
Universidad Florencio del Castillo
2019.01 - 2023.05
- Exceptional grasp of finance fundamentals theory and application due to extensive background in finance higher education
- Maintained excellent standards in time management, teaching and academic administrative service
- Facilitator of powerful learning experiences through superior presentation and oral communication abilities
- Created and implemented lesson plans based on remote environments
- Provided counseling and mentoring to graduate and undergraduate finance students.
- Enhanced student understanding by designing interactive and engaging lectures.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created dynamic learning environment that valued instructor and student interaction.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Ensured curriculum alignment with academic standards through regular course review and updates.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
- Graded tests and assignments and uploaded to school database.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Maintained regular office hours to provide struggling students with additional course help.
- Provided students with constructive, encouraging and corrective feedback.
- Facilitated cross-disciplinary learning opportunities for students by collaborating with colleagues from other departments.
- Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
- Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
Accounts Payable Operations Manager II
Walmart GBS LATAM
2015.01 - 2019.01
- Responsible for LATAM Electronic invoicing, processing over 500K monthly invoices
- Standardization on invoicing process meaning removing manual entries, reducing 90% of data entry errors, providing significant cost savings in printing, postage, routing and archiving documents
- Workforce reduction in 60% across country, allowing to have resources relocated into more significant roles and responsibilities
- USD$200K cost avoidance on contract with electronic platform supplier
- Disputes reduction in 33% in first year of implementation and 50% on second year of implementation
- Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects through strong ability to communicate effectively with Leadership, Business, Technology and Customers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Project Manager II
Walmart GBS LATAM
2012.01 - 2015.01
- Coordination and development of migration and implementation projects resulting in business project plan, scope, deliverables, timeline, budgets, resources, risks and others
- LATAM Electronic Invoicing Project Manager, ~ 1MM monthly invoices
- Project Team member responsible of migrating ~ 1MM positions from LATAM’s Financial Services to GSS LA Costa Rica
- Migrated Process Areas: Accounts Receivable, Accounts Payable, Payroll, General Ledger, EAM & MDM
- Leading and providing support to a team of 350 associates
- Assurance of LATAM’s Internal Controls Management and incorporation into SOP’s
- Deloitte’s Migration Methodology expert.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Project Manager
Hewlett Packard
2010.01 - 2012.01
- Accountable for the coordination management of multiple related projects directed toward Account Migrations, Business Strategy and other Organizational objectives
- Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, internal and external
- Define and initiate projects, project plan development, cost, time and scope management, requirements execution, risk analysis and project’s closure based on PMI Methodology
- Continuous alignment and monitoring of program and project’s scope to build recommendations in case of necessary, to enhance overall effectiveness during the project’s lifecycle
- Responsible for communicating resource allocation of project managers to commit and uncommitted projects and ensuring what is needed to kick off a new project
- Promote Process, Structure, Efficiency, and Effort Streamlining
- Worked within a Continuous Improvement Operation, based on Lean Six Sigma Methodology.
Project Manager & Software Sales Consultant
Oracle Corporation
2008.01 - 2010.01
- Worked as part of the Consulting Sales Team to identify, qualify and deliver Consulting Services for Applications and Technology solutions
- Responsible for the account plan to drive goal attainment in assigned territory
- Help identify and engage the appropriate partner to meet customer specifications
- Trusted advisor to Key Customer Influencers and Decision Makers
- Drove Company's strategy into assigned accounts
- Handled customer inbound queries and make targeted outbound calls and visits.
Sales Consultant
Hewlett Packard
2006.01 - 2008.01
- Expertise in product/service that will fulfill customer’s needs to accomplish business goals, project plan, timelines and budget
- Developed and executed sales strategies to increase market penetration
- Provided efficient and high-quality customer service to customers
- Experienced in team collaboration and resolving issues with customers, staff and management.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest product/service innovations and technological advancements through continuous training.
Education
AI Principles -
Universidad Fidélitas
Costa Rica06.2023
TOEIC (Test for International English Communication) Certified -
Centro Cultural Costarricense Norteamericano
Costa Rica07.2021
Teaching Degree -
Universidad Castro Carazo
Costa Rica04.2021
Scrum Master Product Owner Certified -
SCRUM Study
Costa Rica01.2018
Project Management Master Degree -
Universidad Latina De Costa Rica
Costa Rica01.2010
Bachelor Degree in Business Administration – Finance -
Universidad Latina De Costa Rica
Costa Rica01.2009
Skills
- Project Management
- Budgeting & Cost Control
- Financial analysis
- Coaching & mentoring
- Customer Satisfaction
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Effective Communication
- Adaptability and Flexibility
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
Timeline
Service Delivery Specialist
Tata Consultancy Services (TCS)
2023.12 - Current
Corporate Finance Consultant
Satori Consulting
2023.02 - Current
Service Delivery Operations Specialist
Accenture
2021.01 - 2023.11
Business Administration Professor
Universidad Florencio del Castillo
2019.01 - 2023.05
Accounts Payable Operations Manager II
Walmart GBS LATAM
2015.01 - 2019.01
Project Manager II
Walmart GBS LATAM
2012.01 - 2015.01
Project Manager
Hewlett Packard
2010.01 - 2012.01
Project Manager & Software Sales Consultant
Oracle Corporation
2008.01 - 2010.01
Sales Consultant
Hewlett Packard
2006.01 - 2008.01
AI Principles -
Universidad Fidélitas
TOEIC (Test for International English Communication) Certified -
Centro Cultural Costarricense Norteamericano
Teaching Degree -
Universidad Castro Carazo
Scrum Master Product Owner Certified -
SCRUM Study
Project Management Master Degree -
Universidad Latina De Costa Rica
Bachelor Degree in Business Administration – Finance -
Universidad Latina De Costa Rica
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Amol PhansekarAmol Phansekar
Business Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTDBusiness Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTD
Tripura AyalasomayajulaTripura Ayalasomayajula
Business Intelligence Developer at Tata Consultancy Services (TCS)Business Intelligence Developer at Tata Consultancy Services (TCS)