Leticia Furtado

As a Project Manager

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Collaborated closely with executive management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Planned, designed, and scheduled phases for large and medium projects.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results and workplace safety.
• Designed and initiated projects, managed costs and monitored performance.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Maintained open communication by presenting regular updates on project status to clients.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Wrote, updated, and maintained reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Drafted project reports to identify successful results, ideas, and future recommendations during its execution.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

As a Product Owner

• Effectively managed scope creep by establishing clear boundaries on requested changes in the backlogs while keeping projects aligned with original objectives and budgets.
• Negotiated and managed third-party contracts related to project deliverables.
• Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
• Refined requirements and ensured alignment with business objectives.
• Managed product backlog effectively, prioritizing high-value items for faster completion.
• Led sprint reviews and planning meetings to promote full team engagement.
• Created comprehensive user stories with clear acceptance criteria to guide development efforts.
• Acted as a go-to resource for the engineering team, providing clarity on tasks, gathering missing assets or requirements, and handling product changes.

As Scrum Master

• Established effective communication among team members for enhanced collaboration and successful project completion.
• Researched current trends to stay knowledgeable in Scrum and Agile frameworks.
• Ensured execution of Scrum framework events.
• Implemented continuous improvement initiatives through periodic retrospective meetings with all company teams.
• Fostered a culture of innovation and creativity within the project teams, leading to improved problem-solving capabilities and enhanced outcomes.
• Coached teams in Agile practices and provided the necessary training to create a positive mindset toward Agile methodologies.
• Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
• Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
• Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
• Facilitated workshops to gather project requirements and user feedback to improve processes.

As a Delivery Manager

• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Oversaw daily operations of the PM team, ensuring timely completion of tasks and adherence to company policies.
• Enhanced PM team performance by providing regular feedback, coaching, and training opportunities.
• Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
• Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs, mentoring, and tech talks.
• Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling, and quality terms.
• Transitioned clients from sales processing to delivery by effectively assigning roles and responsibilities and facilitating kick-off activities.
• Streamlined release processes through close coordination between development teams and operations staff.
• Conducted Discovery Sprints.
• Trained personnel on the use of IT management tools.
• Improved overall project success by conducting comprehensive post-project evaluations and incorporating lessons learned into future efforts.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Created and monitored KPIs for the projects and Operations teams according to the company's objectives.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
• Implemented best practices to drive quality IT project delivery.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.

• Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
• Championed best practices in release management across the organization, leading to more consistent processes companywide.
• Mentored junior team members in release management best practices, fostering a culture of continuous learning and professional growth within the organization.
• Coordinated scheduled releases and updates.
• Created presentations and infographic for platform release enhancement communications.
• Planned and orchestrated end-to-end processes
• Evaluated potential third-party tools or services to enhance release management capabilities, recommending solutions that aligned with budgetary and technical requirements.
• Streamlined release processes by implementing automated tools and standardizing procedures, reducing delays and errors.
• Facilitated post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.
• Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
• Negotiated resource allocations among competing projects to optimize overall efficiency without compromising individual deliverables quality or timing requirements.
• Enhanced communication between development and mission teams for smooth releases, minimizing downtime and disruptions.
• Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
• Implemented a continuous integration environment, expediting the build and test process while maintaining quality control standards.
• Championed best practices in software development lifecycle management within the organization by sharing knowledge gained through industry research or personal experience.
• Oversaw change management initiatives related to software releases, ensuring minimal disruption to end-users during transitions between versions of a product or service.
• Ensured the implementation of best practices in DevOps methodologies and consistently integrated this knowledge into ongoing projects.
• Planned monitoring dashboards to provide real-time visibility into system health metrics for both technical staff and business stakeholders alike.
• Developed diagrams to describe and lay out logical operational steps.
• Championed the use of open-source tools when appropriate to reduce licensing costs without sacrificing functionality or quality standards for software development processes or infrastructure management tasks.
• Lead automation in the deployment pipelines by implementing standardized configuration templates and scripting languages to ensure consistency across environments.
• Discussed issues with team members to provide resolution and apply best practices.
• Led CI|CD team.
• Collaborated with PMs and Mission to drive strategy and implement new processes.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Monitored project performance to identify areas of improvement and make adjustments.
• Developed and initiated projects, managed costs, and monitored performance.
• Managed projects from procurement to commission.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Negotiated and managed third-party contracts related to project deliverables.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Spearheaded change management efforts, minimizing disruptions to ongoing operations during system upgrades or migrations.
• Streamlined IT service management processes by implementing ITIL frameworks.
• Managed vendor relationships to ensure timely delivery of products and services as per contractual agreements.
• Championed the adoption of ITIL best practices, fostering a culture of continuous improvement in service management processes.
• Diagnosed, troubleshot and resolved network and system problems.
• Resolved or escalated problem tickets to resolve user issues.
• Provided client support on system operation and troubleshooting.
• Investigated system issues and implemented resolutions to reduce downtime.
• Monitored employee tasks to gauge business functions and inefficiencies.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Optimized internal communication strategies to facilitate rapid resolution of client concerns or inquiries regarding SLAs adherence.
• Improved service quality by consistently monitoring SLA compliance and implementing corrective actions.
• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.

• Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
• Enhanced testing processes by implementing automation tools and reducing manual efforts.
• Conducted regular training sessions for testers to enhance their technical skills and domain knowledge.
• Mentored junior testers in industry best practices, fostering a culture of continuous improvement.
• Streamlined communication with stakeholders, providing clear status updates on testing progress and results.
• Managed end-to-end testing lifecycles from requirements gathering to post-deployment validation.
• Drove quality improvements by identifying root causes of recurring issues and implementing corrective actions.
• Collaborated with cross-functional teams to ensure thorough and effective test coverage.
• Managed test environments.
• Monitored project milestones ensuring timely deliveries without compromising on quality standards.
• Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
• Defined testing and acceptance strategies and determined quality assurance benchmarks.
• Maintained bug reporting system for logged faults, delegating issues to development team.
• Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
• Documented testing procedures for developers and future testing use.
• Recommended changes and corrections to developers for optimal software performance and usability.
• Incorporated delivery requirements into planning of testing schedules.
• Standardized bug reporting methods for better communication between QA and development teams.
• Championed the adoption of best practices in QA methodologies throughout the organization.
• Optimized test coverage by defining clear test objectives and prioritizing scenarios based on risk assessment.

• Championed best practices in functional analysis, promoting a culture of continuous improvement.
• Conducted thorough testing to identify and resolve system issues, maintaining high-quality deliverables.
• Served as a liaison between technical teams and business stakeholders, fostering effective communication.
• Optimized workflows by evaluating current practices and recommending process improvements.
• Developed detailed functional specifications documents, ensuring clear communication of project requirements.
• Enhanced system functionality by identifying and analyzing user requirements.
• Streamlined business processes for increased efficiency through comprehensive functional analysis.
• Collaborated with developers to ensure seamless integration between systems and enhanced functionality.
• Reviewed and tested plans and criteria to meet functional and technical requirements.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

• Supported managers in fielding defects and production operations issues.
• Ensured compliance with regulatory requirements through diligent validation and verification of software functionality.
• Collaborated with cross-functional teams to ensure successful project delivery within tight deadlines.
• Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical specifications.
• Reviewed and tested plans and criteria to meet functional and technical requirements.
• Drafted maps, data dictionaries, user manuals and spec listings to provide foundational resources.
• Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
• Developed comprehensive documentation for both technical and non-technical stakeholders, clarifying complex concepts for ease of understanding.
• Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
• Wrote system requirements and tracked quality assurance metrics.
• Developed and implemented tests plans to assess product quality.

• Identified team weak points and implemented corrective actions to resolve concerns.
• Collaborated with cross-functional teams to ensure successful project delivery within tight deadlines.
• Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical specifications.
• Managed project priorities effectively, balancing multiple tasks to achieve desired outcomes on time and within budget constraints.
• Provided expert guidance to junior team members, fostering professional growth and skill development.
• Facilitated smooth system migrations by developing comprehensive transition plans and coordinating closely with all relevant parties throughout each phase of the project lifecycle.
• Streamlined communication channels between departments, fostering collaboration and facilitating faster decision-making processes.
• Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
• Led methodology development to outline basic process parameters for operations.
• Created detailed documentation for all improved processes, providing a clear reference point for future updates or revisions.
• Managed process improvement projects from initiation to completion, ensuring timely delivery within budget constraints.
• Reduced operational costs by optimizing resource allocation and eliminating redundancies in processes.
• Ensured accuracy of documentation, maintaining a comprehensive record-keeping system in accordance with ISO requirements.

• Identified critical bugs through thorough testing processes, enhancing overall product performance.
• Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
• Collaborated with development teams to resolve defects and improve the overall stability of applications.
• Planned and estimated test activities to determine effort needed to validate quality of product under test.
• Managed defect tracking systems effectively, ensuring timely resolution of reported issues while maintaining accurate documentation records.
• Performed regression tests after bug fixes to validate that no new issues were introduced during the resolution process.
• Mentored junior team members efficiently to generate best output.
• Enhanced user experience by conducting usability testing and providing recommendations for improvements.
• Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
• Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.