Lucía Dugonjic

• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.

• Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
• Built strong customer relationships through excellent communication skills and product knowledge.

• Contributed to the growth of repeat business through exceptional customer service and followup.
• Implemented creative marketing campaigns that resulted in increased brand awareness within the target market.
• Provided timely feedback on competitor activities which helped management devise effective counterstrategies.

• Enhanced the store layout to create a more visually appealing shopping experience for customers.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Participated in regular training sessions to stay current on industry trends and product updates.

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved safety procedures to create safe working conditions for workers.

• Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design vision and technical specifications.
• Brainstormed with peers and other members of design team to determine enhancements and product features.
• Converted project specifications into drawings and other materials that would be used to create product.
• Documented each step in product's design process for use in manuals.
• Followed quality control procedures.

• Customer: Inditex (Zara Man, Zara Boy, Pull and Bear)
• Assisted in the development of company branding guidelines, ensuring consistency across all marketing materials and products.
• Converted project specifications into drawings and other materials that would be used to create product.
• Documented each step in product's design process for use in manuals.
• Managed multiple projects effectively in demanding environment with tight deadlines

• Brands: Daniel Cassin, Piece of Cake, Allie, Paddock
• Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
• Contacted proper stakeholders to share changes to project scope and timelines.
• Streamlined the design process for better efficiency by creating reusable style guides and UI components.
• Streamlined design processes to accelerate project timelines without compromising on quality.
• Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design vision and technical specifications.
• Utilized data-driven design approaches to create compelling solutions that catered to diverse user needs.

• Recruited trained, and developed a high-performing team of retail associates committed to delivering exceptional service.
• Evaluated retail customers' product needs and promoted appropriate store products.
• Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design vision and technical specifications.
• Assisted in the development of company branding guidelines, ensuring consistency across all marketing materials and products.

• Assisted in the development of company branding guidelines, ensuring consistency across all marketing materials and products.
• Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design vision and technical specifications.
• Mentored junior designers, providing guidance on best practices and fostering professional development opportunities.
• Contributed to a positive team environment by actively participating in brainstorming sessions, sharing insights, and collaborating on project goals.
• Traveled to manufacturing facilities to evaluate product creation and point out potential issues.
• Contacted proper stakeholders to share changes to project scope and timelines.
• Identified changes in project scope and modified job schedule accordingly.

• Conducted regular account reviews, identifying areas for improvement and implementing necessary changes for optimal performance.
• Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
• Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
• Implemented strategic plans for account retention, contributing significantly to company stability and growth.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.