Lucas Pereira
Montevideo
Summary
I emprahasize, from my experiences and acquired knowledge, my great capacity of analysis and interpersonal relation. I was able to performwithin the expected standards of quality in large companies, and my goal is to continue adding enriching knowledge and working on interesting and ambitious projects.
Overview
4
4
years of professional experience
Work History
Key Account Manager
Entain Group
07.2023 - Current
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Quality Analyst
Quantik BPO
05.2022 - 04.2023
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Technical Support Specialist
Alorica Uruguay
06.2020 - 02.2022
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
Travel Agent
RCI latinoamerica
07.2019 - 06.2020
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
M.D. - Medicine
12.2027
Bachelor of Science - Nursing
12.2018
Skills
- CRM Software
- Technical Support
- Quality Assurance Controls
- Administrative Support
- Advanced MS Office Suite Knowledge
- Process Optimization
- Salesforce Knowledge
- Account Management
- Staff Training
- Microsoft Excel
- Key Account Management
- IT Support
- Customer Rapport
Languages
Portuguese
Native language
Spanish
Bilingual or Proficient (C2)
A1
English
Upper intermediate (B2)
A1
Timeline
Key Account Manager - Entain Group
07.2023 - Current
Quality Analyst - Quantik BPO
05.2022 - 04.2023
Technical Support Specialist - Alorica Uruguay
06.2020 - 02.2022
Travel Agent - RCI latinoamerica
07.2019 - 06.2020
University of The Republic - M.D., Medicine
RIo De Janeiro State University - Bachelor of Science, Nursing
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