LUCIA BONE PAIZ
PINAMAR,CANELONES
Summary
Hardworking and detail-oriented Trade Operations Specialist dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. I'm looking to offer 5 years of experience to a challenging new role with room for advancement.
History of keeping shipping operations in full compliance with customs requirements and advising clients on shipping requirements and status of their orders.
Organized and very interested in Time Management tools to make my job more efficient.
Overview
6
6
years of professional experience
Work History
Import Operations Specialist
IFS Neutral Maritime Services Inc.
Miami, FL
04.2023 - Current
- Monitored shipments and obtained clearance from customs and other agencies.
- Paid Terminal and Shipping Line fees for cargo release.
- Verified import documents for accuracy against shipment information.
- Processed customs clearance paperwork, ensuring compliance with all applicable laws and regulations and maintained regular communication with CBP Officers in the areas of Trade Enforcement, Agriculture and others.
- Generated various reports such as daily shipment tracking reports and weekly summary reports.
- Coordinated with internal teams to ensure timely delivery of imported goods.
- Identified cost-saving opportunities through process improvements or alternative suppliers and products.
- Provided technical expertise on all aspects of importing goods, including documentation preparation, customs clearance procedures.
- Evaluated current import procedures and identified areas of improvement to increase efficiency.
- Assisted in resolving customer complaints related to imports such as delays or damaged goods.
Customs Documentation Controller
IFS Neutral Maritime Services Inc.
Miami, FL
02.2021 - 12.2022
- Transmitted Inbond CBP 7512 Form for in transit and export shipments according to documentation provided by Customers and Import - Export team members.
- Used speciallized ABI programs for document preparation and transmission.
- Contacted Customs Brokers and Customs Officers when in need to solve any documents discrepancies or Customs Holds.
- Organized large volumes of data into an easy-to-access format for customers and internal staff members.
- Performed quality assurance checks on all documentation material before final publication.
- Communicated with Customers and Import - Export Customer Service reps. to identify and meet Inbond documentation needs.
- Organized data of all documents done and created yearly review (including financial aspects of the job done during the year).
Export Customer Service Representative
IFS Neutral Maritime
Miami, FL
06.2019 - 04.2020
- Answered incoming calls from international customers in a timely manner.
- Provided customer service assistance to export customers with inquiries, orders, and complaints.
- Reviewed export orders for accuracy and completeness prior to processing.
- Researched and resolved export customer complaints quickly and efficiently.
- Coordinated with internal departments to ensure timely delivery of goods to customers abroad.
- Maintained accurate records of all international transactions in company database.
- Processed export orders according to country-specific regulations and requirements.
- Verified that all required documentation was included with each shipment before it left the warehouse.
- Worked closely with freight forwarders to arrange transportation for goods being exported overseas.
- Collaborated with team members across multiple departments in order to provide an excellent level of customer service.
Research Scholar
Facultad de Ciencias Sociales - Universidad de la República
Montevideo, Montevideo
05.2020 - 02.2022
- Collaborated with faculty members on research projects related to Uruguayan's International Relations on the 1960's
- Researched public archives, such as Foreign Affair's documentation and library.
- Drafted manuscripts for publication in peer-reviewed journals, including content editing and formatting.
- Data recovery and analysis on excel sheet.
- Compiled relevant literature into an annotated bibliography for use by team members.
- Participated in regular meetings with faculty advisors to discuss progress on assigned tasks.
- Published research intermediate results in regional journal.
- Presented research results at faculty's conference.
- Unfinished CSIC project due to Pandemic reasons.
Customer Service Representative
Alorica (for Amazon.com)
Montevideo, Montevideo
06.2018 - 06.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Bachelor of Arts - International Relations
Universidad De La República
Montevideo, Uruguay06.2018
Skills
- Reporting Abilities
- Freight Forwarding
- Import and Export Operations
- Global Logistics
- Transportation Coordination
- Documentation Skills
- Customer Support
- Data Entry
- Planning
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Portuguese
Elementary (A2)
A2
Accomplishments
- I was congratulated on my BA thesis, passing with a 12/12 record.
- I co-published an article on CRID: https://periodicos.unipampa.edu.br/index.php/CRID/article/view/104559
Affiliations
- I've Organized Animal Right's activism events and volunteered in animal Shelters along the years.
Timeline
Import Operations Specialist
IFS Neutral Maritime Services Inc.
04.2023 - Current
Customs Documentation Controller
IFS Neutral Maritime Services Inc.
02.2021 - 12.2022
Research Scholar
Facultad de Ciencias Sociales - Universidad de la República
05.2020 - 02.2022
Export Customer Service Representative
IFS Neutral Maritime
06.2019 - 04.2020
Customer Service Representative
Alorica (for Amazon.com)
06.2018 - 06.2019
Bachelor of Arts - International Relations
Universidad De La República
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