Luis Munoz
Vancouver
Summary
Proven track record in enhancing sales and customer satisfaction at Castro Ltda., leveraging expertise in mechanical knowledge and interpersonal communication. Excelled in troubleshooting and repair services, boosting sales revenue through strategic customer relationship building. Demonstrated ability to meet safety and compliance standards, ensuring optimal service delivery and product knowledge application.
Overview
20
20
years of professional experience
Work History
Sales Technician
Castro Ltda.
Montevideo
2023.10 - 2024.12
- Consulting and sales of hydraulic components and equipment, for fuel transfer and bodywork
- Incorporation of new product lines
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Hydraulic Technician
Hydra Service
Montevideo
2020.10 - 2023.10
- Estimated labor and material for parts and costs for assembly, testing, or installation.
- Troubleshot and repaired issues with hydraulic pumps, valves, hydraulic cylinders and motors.
- Replaced worn or damaged parts in hydraulic systems using hand tools.
Sales Representative
Salvador Livio
Montevideo
2019.10 - 2020.09
- Expanded customer base and boosted profit within the product line.
- Performed market research to identify potential sales opportunities.
- Provided technical support for customers using the company's products or services.
Hydraulic Mechanic
Hydra Service
Montevideo
2019.02 - 2020.09
- Diagnosed problems with machinery by inspecting components, observing operations and running computer diagnostics
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs
Assembly Worker
Dreghal
Montevideo
2018.10 - 2019.02
- Hose assembly and repair of hydraulic cylinders.
- Used hand and power tools to assemble products.
Commercial Hydraulics Technician
HINECA
Valencia
2004.09 - 2018.08
- Recommended and implemented cost-effective repairs with minimal downtime for critical equipment
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
Education
Advanced Technician - Mechanic
Puerto Cabello University Institute of Technology
Puerto Cabello, Venezuela06.1992
Skills
- Mechanical knowledge
- Troubleshooting
- Repair services
- Safety and compliance
- Issue Analysis
- Sales experience
- Customer relationship building
- Post-sales support
Timeline
Sales Technician
Castro Ltda.
2023.10 - 2024.12
Hydraulic Technician
Hydra Service
2020.10 - 2023.10
Sales Representative
Salvador Livio
2019.10 - 2020.09
Hydraulic Mechanic
Hydra Service
2019.02 - 2020.09
Assembly Worker
Dreghal
2018.10 - 2019.02
Commercial Hydraulics Technician
HINECA
2004.09 - 2018.08
Advanced Technician - Mechanic
Puerto Cabello University Institute of Technology