Macenzie Lewis
Columbia
Summary
Dynamic professional with extensive experience in customer service and cash handling at Mountain High Outfitters. Proven track record in training and mentoring staff, enhancing sales through effective product placement, and maintaining operational excellence. Skilled in loss prevention and fostering strong relationships, ensuring a positive customer experience and team performance. Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences. Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder
Mountain High Outfitters
06.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Caregiver, Special Needs
Axcess Healthcare
01.2025 - 06.2025
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Assistant Manager
Ingles Bakery
03.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Training Manager/Restaurant Server
Olive Garden
05.2023 - 03.2024
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Promoted learning culture by encouraging employee participation in external professional development opportunities and sharing insights with team.
Training Manager/Server
Applebee's Neighborhood Grill & Bar
01.2023 - 05.2023
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Reduced onboarding time for new hires through the development of effective orientation modules.
Shift Manager
Starbucks
08.2022 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Education
Bachelor of Science - Nursing
Newberry College
Newberry, South Carolina12-2026
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Customer service management
- Daily reporting
- Inventory monitoring
- Task delegation
- Sales proficiency
- Loss prevention
- Product ordering
- Front end operations
Certification
BSL and CPR Certification
Timeline
Key Holder
Mountain High Outfitters
06.2025 - Current
Caregiver, Special Needs
Axcess Healthcare
01.2025 - 06.2025
Assistant Manager
Ingles Bakery
03.2024 - 01.2025
Training Manager/Restaurant Server
Olive Garden
05.2023 - 03.2024
Training Manager/Server
Applebee's Neighborhood Grill & Bar
01.2023 - 05.2023
Shift Manager
Starbucks
08.2022 - 01.2023
Bachelor of Science - Nursing
Newberry College
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