María Florencia Rodríguez Porley
Montevideo
Summary
Strong leader and problem-solver.
Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Team Manager
Alorica
06.2019 - Current
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance on weekly basis and coached and trained up to 25 team members, increasing quality of work and employee motivation.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Coordinated team collaboration to share ideas and build best practices.
- Delivered regular team meetings for aligned work towards common goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Team Lead
Alorica
11.2018 - 06.2019
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided support onsite assisting customer service representatives deliver the best quality in customer care.
Product Support Associate
Alorica
11.2017 - 11.2018
- Researched and identified solutions to technical problems by assisting customers through inbound calls.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Insurance Sales Agent
Uruguay Asistencia
03.2015 - 07.2017
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
Cook's Assistant
Patricia Ferreira
12.2008 - 01.2009
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained high personal grooming standards and uniform presentation.
- Prepared food orders to support waitstaff and other team members.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Cleaned and maintained work areas, equipment and utensils.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Worked with chef to prepare daily food specials and other supplies.
- Removed trash and cleaned kitchen garbage containers.
- Maintained composure and work quality while under stress.
Phone Sales Representative
Eurocen
09.2008 - 10.2008
- Answered calls, took messages, and transferred calls to correct individuals.
- Made average of 30 outbound calls per day.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Completed daily and weekly sales reporting using assigned tools.
- Overcame objections using friendly, persuasive strategies.
Printing Assistant
Innova
04.2008 - 09.2008
- Folded and packed brochures and flyers.
Education
Teacher - Teaching English As A Second Language
IPA
Montevideo High School Diploma -
Dámaso Antonio Larrañaga
Montevideo 12.2007
CELS Certificate - CELS Certificate
Dicken's Institute
Montevideo 03.2007
Skills
- Staff Management
- Constructive Feedback
- Providing Feedback
- High-Pressure Environments
- Team Leadership
- Interpersonal Communications
- Employee Relations
- Staff Development
- Management
- Morale Improvements
- Managing Production Teams
- Performance Measurement
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Team Manager
Alorica
06.2019 - Current
Team Lead
Alorica
11.2018 - 06.2019
Product Support Associate
Alorica
11.2017 - 11.2018
Insurance Sales Agent
Uruguay Asistencia
03.2015 - 07.2017
Cook's Assistant
Patricia Ferreira
12.2008 - 01.2009
Phone Sales Representative
Eurocen
09.2008 - 10.2008
Printing Assistant
Innova
04.2008 - 09.2008
Teacher - Teaching English As A Second Language
IPA
High School Diploma -
Dámaso Antonio Larrañaga
CELS Certificate - CELS Certificate
Dicken's Institute
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