Marcela Bellini
Montevideo,MO
Summary
With over 15 years of experience, I define myself as a highly committed professional. I enjoy learning and gaining in-depth knowledge of processes. I am currently seeking job opportunities that allow me to lead teams and develop people, motivating them to reach their goals. I also aspire to work in roles involving data analysis and performance improvement, contributing to process optimization in challenging environments.
Overview
18
18
years of professional experience
Work History
Founder and Manager
M hogar
12.2023 - Current
- Created and manage a home goods store specializing in kitchen, bath, and organization products
- Developed commercial strategy, product catalog, and content planning
- Managed social media (Instagram), WhatsApp Business, Mercado Libre, and website
- Provided personalized customer service, handled sales and post-sale follow-up
- Coordinated logistics, packaging, and shipments
- Continuously improved processes to enhance customer experience
Product Support Supervisor
Sabre Holdings
01.2023 - 05.2023
- Selected, coached, and provided feedback to customer support agents
- Monitored KPIs to meet global team objectives
- Coordinated initiatives with the international management team
Team Leader Customer Experience & Fraud Prevention
Mercado Libre – Mercado Pago
10.2015 - 09.2022
- Recruited, trained, and coached service representatives
- Promoted a positive work environment in line with Great Place to Work standards
- Improved processes through data analysis
- Prepared and presented reports to management
- Focused on team KPIs such as NPS, Contact Rate, and Productivity
- Designed workflows in collaboration with IT, scoring, legal, and development teams
Account Executive
Mabenir S.A. – Mattel Representative in Uruguay
10.2015 - 10.2017
- Created newsletters and mailings for clients
- Supervised in-store product displays
- Trained clients and provided direct customer service
Operations Supervisor
Nordiene S.A. – Amazon.com Merchant
10.2015 - 10.2017
- Supervised customer service and operations
- Recruited and trained staff
- Managed Amazon’s sales platform
Receptionist
Young & Rubicam S.A.
01.2008 - 01.2010
Education
Marketing Analyst -
Universidad de la Empresa (UDE)
01.2009
Public Relations Analyst - undefined
Universidad ORT
01.2008
Chemistry - undefined
Facultad de Química (UDELAR)
01.2004
Skills
- Languages: Spanish (Native), English (Advanced, FCE – Cambridge University)
- Tools: Microsoft Office, Advanced Excel, Google Docs, SQL, Power BI, Salesforce, CRM systems
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Founder and Manager
M hogar
12.2023 - Current
Product Support Supervisor
Sabre Holdings
01.2023 - 05.2023
Team Leader Customer Experience & Fraud Prevention
Mercado Libre – Mercado Pago
10.2015 - 09.2022
Account Executive
Mabenir S.A. – Mattel Representative in Uruguay
10.2015 - 10.2017
Operations Supervisor
Nordiene S.A. – Amazon.com Merchant
10.2015 - 10.2017
Receptionist
Young & Rubicam S.A.
01.2008 - 01.2010
Public Relations Analyst - undefined
Universidad ORT
Chemistry - undefined
Facultad de Química (UDELAR)
Marketing Analyst -
Universidad de la Empresa (UDE)
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