Marco Spagna

Full-time english job. Handled calls related to both business and personal consumer customer inquires for one of the largest US based telecom provider. I was assisting processes and clarifying customer's issues of a wide variety of natures; raging from billing, financial limits and payment agreements, orders and shipments, promotions, plans and sales to activations and Technical Support Tier 1. I've also taken part of a training based on the Richardson Sales Performance' methodology, meant for employees with high KPIs to improve our selling and positioning skills.

First job experience. Walked, and cared for dogs during owners' absences and out-of-town trips. Specialized in high-drive/special needs breeds, usually focusing on correct behavioral issues.

Utilized strong communication skills to set the right expectations with the pet owners on what the service was about and the on the behavioral changes on their dogs that we could be realistically expecting. Experience that helped me build reliability and time management by adhering to schedules and accommodating last-minute requests.

Resolved unexpected issues and adapted to various dog behaviors, showcasing problem-solving abilities and adaptability while always prioritizing customer satisfaction by implementing a personalized service. It taught me that no matter how difficult a situation may look, there's always a solution if you put on the work with the desire to learn, love for what you are doing and the willingness to get the job done.