Marco Emilio Cousin Pereira
Montevideo, Reconquista 315
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Food Service Worker
Pagnifique
Montevideo
07.2018 - Current
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Sales Assistant
Motociclo
Salto
08.2017 - 02.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Supported loss prevention goals by monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Input credit and debit card payments in POS system to complete purchases.
- Completed orders and organized product deliveries to meet customer timetables.
Education
High School Diploma -
IPOLL High School
Salto, Uruguay.12.2012
Preliminary English Test - English-as-a-Second-Language Education
Anglo Institute
Salto, Uruguay.12.2011
Skills
- Verbal and Written Communication
- Relationship Building
- Weighing and Measuring
- Problem Solving
- Decision Making
- Team Building
- Attention to Detail
- Data Analysis
- Flexible and Adaptable
- Reliable and Punctual
- Feedback Acceptance
- Work Coordination
Timeline
Food Service Worker
Pagnifique
07.2018 - Current
Sales Assistant
Motociclo
08.2017 - 02.2018
High School Diploma -
IPOLL High School
Preliminary English Test - English-as-a-Second-Language Education
Anglo Institute
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