Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Mariana Loto

Mariana Loto

Team & People Leader
Montevideo
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Summary

Hardworking and passionate candidate with strong leadership and organizational skills, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Airline IT Supervisor

Travel Solutions
08.2022 - 05.2023
  • Sabre
  • Supervises the day-to-day operations of a team of representatives that handle technical and customer service inquiries via e-mail and sometimes via telephone
  • Plans, directs, supervises and evaluates workflow
  • Coordinates work activities to achieve the volume expected to meet operational requirements
  • Recognizes and recommends operational improvements
  • Responsible for the day-to-day application of organizational policies and procedures
  • Monitors performance of staff members according to established monitoring standards and provides appropriate feedback to employees
  • May make hiring decisions and conduct performance appraisals
  • Typically serves as first line supervisor
  • Works with Dashboards and tools like Jira, Genesys Cloud and Salesforce.

Product Support Supervisor

Travel Solutions
11.2015 - 08.2022
  • Sabre
  • Supervises the day-to-day operations of a team of representatives that handle customer service inquiries and problems via the telephone and sometimes e-mail
  • Plans, directs, supervises and evaluates workflow
  • Coordinates work activities to achieve the volume expected to meet operational requirements
  • Recognizes and recommends operational improvements
  • Responsible for the day-to-day application of organizational policies and procedures
  • Monitors performance of staff members according to established monitoring standards and provides appropriate feedback to employees
  • May make hiring decisions and conduct performance appraisals
  • Typically serves as first line supervisor
  • Currently SalesForce POC for Agency Product Support.

Virtual Training Facilitator

03.2007 - 11.2015
  • Sabre Travel Network
  • Responsible for implementing online training to Sabre Travel Network Latin America customers
  • The training was conducted using Sabre products and virtual training tools such as LearnLinc and WebEx.Relationship building between various departments through networking (Product Marketing, Learning Effectiveness, Technology Sales Specialists)Participated in curricula and training material review and also documented customer information using Siebel CRM
  • On occasions, deliver onsite training as well as travelling to conversions across Latin America and the US

Product Support Specialist

Sabre Travel Network
02.2006 - 03.2007
  • Responsible for responding to complex customer inquiries regarding company products
  • Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action
  • Recommends solutions to customer application questions
  • Track problems so that recurring problems can be reported to product development
  • Interfaces with other departments including associates and suppliers to resolve customer problems
  • Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Education

SQL upskilling workshop GTV General coordination SalesForce trainer for MVD center -

01.2015 - 05.2017
GTV leader

An Introduction to the Project Management Life Cycle - undefined

Leadership Essentials: Motivating - undefined

Managing Performance

Basic Presentation Skills: Planning - undefined

a Presentation, Leading everyday

Getting Started As A Sabre Manager - Business Management

Sabre, Montevideo
11.2015 - 12.2015

Getting Started as a Sabre Manager

Presentation Skills - undefined

Effective Telephone Techniques - undefined

Writing Effective Business - undefined

TN New Hire Basic Training – Product Support (Host) - undefined

M. Sc. - Developmental Biology

University of Helsinki
01.2001 - 05.2003

Bachelor’s degree - Anatomía Patológica

EUTM, Montevideo
01.1997 - 05.1999

Certified Travel Associate, Management -

The Travel Institute

Agile Methodology For High Performance Teams - Gestión De Equipos De Alto Desempeño

Instituto De PNL Del Uruguay, Montevideo, Uruguay
05.2019 - 06.2019

Skills

English

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References

Mariana Bonsignore

Service Delivery Manager de Power Platform - Microsoft-  TCS

Phone: 099160061


Natalia Rodriguez

Manager - Agency Care & Services, Sabre Travel Solutions

Phone: 099223064


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Airline IT Supervisor - Travel Solutions
08.2022 - 05.2023
Instituto De PNL Del Uruguay - Agile Methodology For High Performance Teams, Gestión De Equipos De Alto Desempeño
05.2019 - 06.2019
Sabre - Getting Started As A Sabre Manager, Business Management
11.2015 - 12.2015
Product Support Supervisor - Travel Solutions
11.2015 - 08.2022
- SQL upskilling workshop GTV General coordination SalesForce trainer for MVD center,
01.2015 - 05.2017
Virtual Training Facilitator -
03.2007 - 11.2015
Product Support Specialist - Sabre Travel Network
02.2006 - 03.2007
University of Helsinki - M. Sc., Developmental Biology
01.2001 - 05.2003
EUTM - Bachelor’s degree, Anatomía Patológica
01.1997 - 05.1999
- An Introduction to the Project Management Life Cycle,
- Leadership Essentials: Motivating,
- Basic Presentation Skills: Planning,
- Presentation Skills,
- Effective Telephone Techniques,
- Writing Effective Business,
- TN New Hire Basic Training – Product Support (Host),
The Travel Institute - Certified Travel Associate, Management,

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Mariana LotoTeam & People Leader