María Paz Rodríguez
Punta del Este,Uruguay
Summary
Dynamic and adaptable professional with a strong foundation in multilingual communication and customer service. Demonstrates exceptional skills in team leadership, conflict resolution, and VIP guest services, ensuring a positive experience for all clients. Proficient in concierge services and retail operations, with a proven ability to manage time efficiently and understand group dynamics. Resilient under pressure, with a keen initiative-taking ability and flexibility in scheduling. Career goals include leveraging communication proficiency and online platforms to enhance client motivation and satisfaction.
Overview
22
22
years of professional experience
Work history
Airbnb Host at Casa Luna
Airbnb
Villa Serrana, Uruguay
03.2023 - Current
- Established 'Casa Luna', a venture focused on tourism and art in Lavalleja hills.
- Assisted global guests through effective virtual communication.
- Developed a trustworthy team capable of adapting to various demands.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
Airbnb Host at Casa Paz
Airbnb
Villa Serrana, Uruguay
10.2017 - Current
- Established Casa Paz Villa Serrana as a cultural hub for tourists in Lavalleja, Uruguay.
- Created a welcoming environment with friendly interactions and prompt service.
- Adapted quickly to changing work schedules, maintaining productivity during peak hours.
- Developed strong relationships with regular customers, encouraging repeat visits.
Host at 'Maria en la cocina'
Entrepreneurship
Punta del Este, Uruguay
04.2019 - 12.2019
- Developed project 'Maria en la cocina' in Punta del Este, Uruguay.
- Managed cooking and monthly art installations themed around dinner topics.
- Designed events as immersive experiences representing different countries.
- Achieved popularity, receiving recommendations from José Ignacio's and Caras Fashion magazine in 2019.
- Coordinated reservations and seating arrangements for optimal customer flow.
Art Teacher
St. Clare's College
Punta del Este, Uruguay
03.2017 - 12.2017
- Created 'Arts Lab' at St. Clare's College to enrich primary school arts curriculum.
- Provided two workshops at Pablo Atchugarry's Art Foundation, benefiting rural schools.
- Enhanced expertise in English and art instruction during this initiative.
Host at 'Hotel Sencillo'
Entrepreneurship
Montevideo, Uruguay
02.2013 - 11.2017
- Established an art gallery in Montevideo, Uruguay, featuring exclusive dinners by renowned chefs.
- Coordinated participation of over seven cooks, enhancing culinary diversity.
- Developed a unique atmosphere with distinctive decoration and art installations, attracting widespread acclaim.
Airbnb Host
Airbnb
Montevideo, Uruguay
02.2012 - 05.2015
- Welcomed diverse tourists to a unique apartment in Ciudad Vieja, Montevideo.
- Applied extensive customer service knowledge to ensure guest satisfaction.
- Recognised as a super host due to high volume of visitors and positive reviews.
English Teacher
Inc Institute
Montevideo, Uruguay
02.2011 - 05.2011
- Cultivated strong communication abilities while maintaining high levels of teamwork.
- Taught advanced grammar lessons improving overall language proficiency.
- Encouraged class participation and critical thinking through interactive assignments.
Flight Attendant
Pluna Uruguayan Airlines
Montevideo, Uruguay
02.2004 - 06.2008
- Reacted swiftly to challenges, enhancing overall problem-solving capabilities.
- Utilised creativity in constrained environments to achieve effective solutions.
- Adapted to diverse work situations by engaging with passengers from various cultures.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
Check in attendant
Pluna Uruguayan Airlines
Montevideo, Uruguay
11.2003 - 10.2004
- Resolved various passenger issues at Carrasco International Airport, ensuring high satisfaction levels.
- Fostered teamwork to optimise airport operations.
- Completed training on Gabriel and Amadeus booking systems, enhancing technical proficiency.
- Responded to inquiries, resulting in improved customer satisfaction.
- Checked tickets at entrance for smooth event flow.
- Assisted customers with luggage, ensuring their convenience and comfort.
- Created a pleasant atmosphere for customers through courteous behaviour.
- Ensured customer comfort by promptly addressing their needs and concerns.
- Handled emergency situations effectively, ensuring the safety of all present.
- Managed front desk operations smoothly during peak timings.
- Directed passengers to respective seats inside the aircraft with minimal disruption.
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Promoted venue's products and services leading to increased sales.
- Monitored facility equipment, contributing towards operational efficiency.
- Enforced health and safety regulations strictly for a safe environment.
- Coordinated with other staff members effectively, ensuring efficient team collaboration.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Advised customers of rules and regulations to maintain safe facilities and activities.
- Monitored customer activity to maintain safe, secure leisure environments.
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
- Recognised risks and acted appropriately to mitigate them, upholding customer safety.
- Built positive relationships with clients to encourage continued class attendance.
- Modelled ideal techniques and movements to help understanding.
- Evaluated clients' abilities and tailored recommendations accordingly.
Education
Law
Universidad de la Republica, Udelar.
03/2019 -
St. Catherine´s school´
Montevideoi 03/1986 - 12/2000
Skills
- Communication skills
- Team Leadership
- Conflict Resolution
- Positive attitude
- Group dynamics understanding
- Resilience under pressure
- Customer Service
Languages
English
Fluent
Portuguese
Fluent
Spanish
Native
Italian
Intermediate
Affiliations
- nutrition
- yoga
- reading
Timeline
Airbnb Host at Casa Luna
Airbnb
03.2023 - Current
Host at 'Maria en la cocina'
Entrepreneurship
04.2019 - 12.2019
Airbnb Host at Casa Paz
Airbnb
10.2017 - Current
Art Teacher
St. Clare's College
03.2017 - 12.2017
Host at 'Hotel Sencillo'
Entrepreneurship
02.2013 - 11.2017
Airbnb Host
Airbnb
02.2012 - 05.2015
English Teacher
Inc Institute
02.2011 - 05.2011
Flight Attendant
Pluna Uruguayan Airlines
02.2004 - 06.2008
Check in attendant
Pluna Uruguayan Airlines
11.2003 - 10.2004
Law
Universidad de la Republica, Udelar.
03/2019 -
St. Catherine´s school´
03/1986 - 12/2000
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