MATIAS BARTESAGHI
Montevideo
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Senior Technical Account Manager
Sabre Corporation
01.2022 - Current
- Key partner and representative of the Customer within Sabre
- Delivered a $2M B2B software product for enterprises
- Collaborated with a team of project managers to work cross-functionally with software and marketing teams to align marketing messaging with the project scope
- Leveraged knowledge of competitors to improve the clients’ process flow diagrams
- Communicate progress and roadblocks to stakeholders, including Executive Management (C Levels), to ensure timely and on-budget project delivery.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
Radixx Product Specialist
Sabre Corporation
01.2022 - 05.2022
- Trained and provided coaching to junior team members.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product's technical specifications and accurately communicated information.
Sabresonic/Radixx Product Analyst
Sabre Corporation
12.2018 - 05.2022
- Radixx product analysis and technical support (Galaxy, EzyCommerce, Go, etc.) - Work together with the airlines to detect system failures, changes that may be required, etc
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Lead of Web Department and Ticket Emission Teams.
HIPERVIAJES. Travel Agency
08.2018 - 12.2018
- Lead Emission and Web department team and detect areas for improvement in online sales, broadcast center and web department.
- Measure competitiveness with the main websites with the highest incidence in Uruguay.
- Coordination with the different areas of the company to develop online sales.
- Innovation on new destination trends and propose the destinations and prices to be published.
- Report on changes in the airline industry and their impact on the Agency's business for subsequent decision-making.
Sales Executive
Latam Airlines Group
05.2017 - 08.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales with new and existing customers to increase loyalty and retention.
- Answered customer questions about products and services.
Lost & Found Dpt. Lead.
Latam Airlines Group
02.2010 - 04.2017
Education
International Relations degree. UDELAR -
Universidad De La República
Montevideo, Uruguay2025
Skills
- Account Strategy, Account Management Communication with C Level Executives
- Customer Satisfaction
- Strategy Development
- Stakeholder Relationship Management
- Technical Leadership
IT knowledge:
- World Tracer Management system (advanced)
- Sabre system (Native and Interact, advanced) - Amadeus, basic - Radixx system (advanced)
- XML language and knowledge in Software Development Life Cycle
- Microsoft Office and CRM platforms (Salesforce, Jira)
Recognitions
Estrella del servicio. Montevideo airport 2016. LATAM Airlines. 2016. Recognition that distinguishes the most outstanding employee of the year.
The Rocker Award. Sabre Corporation 2019.
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
Timeline
Senior Technical Account Manager
Sabre Corporation
01.2022 - Current
Radixx Product Specialist
Sabre Corporation
01.2022 - 05.2022
Sabresonic/Radixx Product Analyst
Sabre Corporation
12.2018 - 05.2022
Lead of Web Department and Ticket Emission Teams.
HIPERVIAJES. Travel Agency
08.2018 - 12.2018
Sales Executive
Latam Airlines Group
05.2017 - 08.2018
Lost & Found Dpt. Lead.
Latam Airlines Group
02.2010 - 04.2017
International Relations degree. UDELAR -
Universidad De La República
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