Mauro Rovera
Montevideo
Summary
Versatile professional with extensive experience in several work fields, showcasing a strong blend of written translation and cross-cultural communication skills. Excelled in providing real-time interpretation support, enhancing negotiations, and fostering cultural understanding. Proven multitasking proficiency and fluent bilingualism contributed to high client satisfaction and improved team dynamics.
Overview
6
6
years of professional experience
Work History
Translator and Interpreter
United Nations Peacekeeping Operations
11.2024 - 02.2025
- Translated documents from English to Spanish for the UN Uruguayan Battalion from RDC Goma.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Provided verbal summaries of non-English documents for immediate use.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
IT Help Desk Agent
TCS
10.2021 - 10.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Facilitated communication between end-users and development teams to address ongoing application-related concerns efficiently.
- Trained new team members on company-specific software applications, ensuring seamless integration into the help desk team.
- Supported the roll-out of new hardware devices throughout the company by assisting in setup, installation, and user training.
Bilingual Customer Service Agent
Entain / Sportingbet Brasil
03.2021 - 10.2021
- Worked for SportingBet Brasil, portuguese langauge.
- Chat center - 3 chats being handled simultaneously
- Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
- Supported team members during high-stress situations, helping maintain a positive work atmosphere while achieving desired outcomes.
- Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
Sales Assistant
Hyatt
01.2020 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Dishwashing, Household, waiter related tasks within the Vail Hyatt Hotel.
Photographer
EpicMix - Beaver Creek Vail Ski Resort
11.2019 - 03.2020
- Portrait and sports/event photographer for guests on Beaver Creek Ski Resort.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
Audience Host Intern / Tourist Guide
Teatro Solís
12.2018 - 10.2019
- Tourist Guide in English and Spanish languages for the Teatro Solís, most representative theatre and center of scenic arts in Uruguay.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Worked in CIDDAE / Archive of the Theatre.
Education
Mandarin Chinese / HSK 3 Course
Fenix Institute
Uruguay12-2024
Mandarin Chinese Level I And II
CELEX / Chinese Level I And II
11-2024
Tourism / Tourist Guide And Itineraries Designer
UTU / CETP
Uruguay12-2019
English Language / First Certificate
Empire English Center
Uruguay, Uruguay12-2016
Russian Language / Particular Teaching
Cultural Centre Gorki
Uruguay, Uruguay12-2024
Skills
- Written translation
- Remote support
- Call center experience
- Cash handling
- Photo editing
- Multitasking proficiency
- Tour coordination experience
- Fluent bilingualism
- Cross-cultural communication
Languages
English
Native or Bilingual
Portuguese
Full Professional
Chinese (Mandarin)
Limited Working
Russian
Limited Working
Spanish
Native or Bilingual
Timeline
Translator and Interpreter
United Nations Peacekeeping Operations
11.2024 - 02.2025
IT Help Desk Agent
TCS
10.2021 - 10.2024
Bilingual Customer Service Agent
Entain / Sportingbet Brasil
03.2021 - 10.2021
Sales Assistant
Hyatt
01.2020 - 03.2020
Photographer
EpicMix - Beaver Creek Vail Ski Resort
11.2019 - 03.2020
Audience Host Intern / Tourist Guide
Teatro Solís
12.2018 - 10.2019
Mandarin Chinese / HSK 3 Course
Fenix Institute
Mandarin Chinese Level I And II
CELEX / Chinese Level I And II
Tourism / Tourist Guide And Itineraries Designer
UTU / CETP
English Language / First Certificate
Empire English Center
Russian Language / Particular Teaching
Cultural Centre Gorki
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