Mauro Rovera

L1 Customer Care support:

-Multiple chats handled at the same time (up to 10) in Spanish, English, and Portuguese

-Verification calls handled

-KYC validations

- Emails handled - 3 languages.

-CRM - Recording data

- L2, IT groups communication - tasks related

• Translated documents from English to Spanish for the UN Uruguayan Battalion from RDC Goma.
• Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
• Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
• Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
• Provided verbal summaries of non-English documents for immediate use.
• Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
• Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.

• Improved customer satisfaction by promptly addressing and resolving technical issues.
• Facilitated communication between end-users and development teams to address ongoing application-related concerns efficiently.
• Trained new team members on company-specific software applications, ensuring seamless integration into the help desk team.
• Supported the roll-out of new hardware devices throughout the company by assisting in setup, installation, and user training.

• Portrait and sports/event photographer for guests on Beaver Creek Ski Resort.
• Digitally edited photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Edited, toned, captioned, and uploaded photographs for publication.

• Helped customers locate products and checked store system for merchandise at other sites.
• Dishwashing, Household, waiter related tasks within the Vail Hyatt Hotel.

• Worked for SportingBet Brasil, portuguese langauge.
• Chat center - 3 chats being handled simultaneously
• Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
• Supported team members during high-stress situations, helping maintain a positive work atmosphere while achieving desired outcomes.
• Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.

• Tourist Guide in English and Spanish languages for the Teatro Solís, most representative theatre and center of scenic arts in Uruguay.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Worked in CIDDAE / Archive of the Theatre.