MICHELLE TSAI GOMEZ
Montevideo
Summary
Professional with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scrum Master
Oktana Corporation
09.2024 - Current
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
Salesforce Developer
Oktana Corporation
03.2021 - Current
- Deliver front-end and back-end architecture and functionality by translating development requirements.
- Enhanced customer engagement by designing and deploying Salesforce Lightning components for more intuitive user interface.
- Reduced manual data entry for the sales team by automating processes using Apex triggers and classes.
- Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
- Developed customized reports and dashboards for various departments, enabling better decision making.
- Tested functionality, performed debugging and carried out modifications to conduct quality checks.
- Forged close relationships with the team and the client to work as a bilingual liaison to clarify needs within the project
English Teacher
Open English
05.2020 - 03.2021
- Provided English as a second language lessons to a range of ages and levels of proficiency
- Lead both individual and group lessons in different contexts
- Adapted lesson plans and content to relate to individual students for better conversation
- Managed the room and time smoothly to allow everyone the space and safe environment to participate
Student Media Consultant
Smith College
09.2017 - 03.2020
- Supervised the computer lab alone and assisted with sound or video editing
- Provided customer service to assist patrons by coordinating equipment and resource reservations, check outs, and returns
- Resolved equipment scheduling conflicts by suggesting alternatives
- Maintained inventory and facilitated equipment care; troubleshooted cameras, computers, and microphones
Software Development Intern
Flashstarts, Inc.
05.2019 - 08.2019
- Boosted this incubator's performance with 12 start-up companies in different development stages on their software needs
- Composed a project with We Can Code It, then coded, filmed, and delivered a three-part series using JS, HTML, and CSS
- Translated code with ReCap; translated MATLAB pseudocode to Java for their motion capture clothing's function
- Remodeled user interaction with Brilliency; improved customer page's form to enhance the user's experience
- Combined brainstormed ideas by independently creating a Wordpress page for a cryptocurrency comprehension project
Education
BA - Computer Science, Portuguese and Brazilian Studies
Smith College
Northampton, MA05-2020
Skills
- Project management
- Agile metrics tracking
- Agile coaching
- Sprint planning
- Meeting facilitation
- Stakeholder management
- Adaptive leadership
- Risk identification
Certification
Salesforce Certified Platform Developer 1, Salesforce, 07/01/21, Credential ID - 22315682
Salesforce Certified Platform App Builder Certification, Salesforce, 03/01/23, Credential ID - 2994538
Salesforce Certified Administrator, Salesforce, 07/01/23, Credential ID - 3563163
Salesforce Certified Business Analyst, Salesforce, 09/01/23, Credential ID - 3650196
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
French
Elementary (A2)
Timeline
Scrum Master
Oktana Corporation
09.2024 - Current
Salesforce Developer
Oktana Corporation
03.2021 - Current
English Teacher
Open English
05.2020 - 03.2021
Software Development Intern
Flashstarts, Inc.
05.2019 - 08.2019
Student Media Consultant
Smith College
09.2017 - 03.2020
BA - Computer Science, Portuguese and Brazilian Studies
Smith College
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