Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Miranda Fernandez

Montevideo

Summary

Dedicated and proactive individual skilled in monitoring workflows and resolving intricate challenges. Known for strong leadership in training teams and optimizing processes to ensure timely task completion and adherence to compliance standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

WQ LEAD

Ingenious Americas
Montevideo
04.2024 - Current
  • Monitor daily assignments in work queues. Ensure tasks are distributed fairly and completed within deadlines.
    Act as the first point of contact for specialists or analysts working in the queue.
  • Provide training, mentorship, and guidance on processes and system navigation.
    Escalate issues to supervisors or managers when necessary
  • Investigate and resolve complex items in the work queue that standard staff cannot complete.
    Develop or refine workflows to minimize recurring issues.

Support process onboarding an compliance agent

PedidosYa
Montevideo
09.2021 - 01.2024
  • Monitored compliance with regulations and company policies for deliveries.
  • Reviewed documentation to ensure accuracy and completeness of records.
  • Collaborated with teams to implement compliance training programs for employees.
  • Investigated compliance issues and provided reports to management as needed.

Education

Bachelor of Arts - Bachelor’s Degree in Visual Communication Design

Universidad De La República
Montevideo,Uruguay

Skills

  • Visual communication
  • Project management
  • Team collaboration
  • Compliance auditing
  • Process improvement
  • Technical training
  • Workflow optimization
  • Problem resolution

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2
Portuguese
Beginner
A1

Certification

  • Technical Degree in Advertising
  • Course in Digital Marketing and Community Management

Affiliations

  • Advertising Internship – Regional Communication Team, PedidosYa

Timeline

WQ LEAD

Ingenious Americas
04.2024 - Current

Support process onboarding an compliance agent

PedidosYa
09.2021 - 01.2024

Bachelor of Arts - Bachelor’s Degree in Visual Communication Design

Universidad De La República

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Miranda Fernandez