Natalia Kpogla
Georgia, Atlanta,GA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Waitress and Coffee Shop Assistant
Kaldi Specialty Coffee Shop
09.2021 - 12.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Customer Service Cashier
JOTA IA LTDA.
11.2020 - 12.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Shop Assistant and Telephonist
Barraca Arrayán S.R.L. Iron & Steel Wharehouse
01.2004 - 05.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
English Teaching Training Course - Teaching English As A Second Language
Alianza Cultural Uruguay Estados Unidos
Paraguay 1217, Montevideo - Uruguay12.2021
High School Diploma -
Liceo N 34 Rafaela Villagrán De Artigas
Avda. 18 De Julio 2205, Montevideo - Uruguay12.2010
Bachelor of Science -
Escuela Técnica Buceo
Avda. Rivera 3729, Monteviedo - Uruguay12.2004
High School Diploma -
Liceo N 31 Luis Alberto De Herrera
Av. 18 De Diciembre, Montevideo - Uruguay12.2000
Skills
- Menu Recommendations
- Dining Area Maintenance
- Customer Service
- Guest Relations Management
- Safe Food Handling
- Cash Handling
- Payment Processing
- Attention to detail
- Cleanliness
- Excellent communication
Languages
Spanish
Native language
English
Advanced
C1
Chinese (Mandarin)
Elementary
A2
Timeline
Waitress and Coffee Shop Assistant
Kaldi Specialty Coffee Shop
09.2021 - 12.2023
Customer Service Cashier
JOTA IA LTDA.
11.2020 - 12.2023
Shop Assistant and Telephonist
Barraca Arrayán S.R.L. Iron & Steel Wharehouse
01.2004 - 05.2020
English Teaching Training Course - Teaching English As A Second Language
Alianza Cultural Uruguay Estados Unidos
High School Diploma -
Liceo N 34 Rafaela Villagrán De Artigas
Bachelor of Science -
Escuela Técnica Buceo
High School Diploma -
Liceo N 31 Luis Alberto De Herrera
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