Hi, I’m
Natalia Velazco
Montevideo
Summary
Innovative English teacher with extensive experience in the areas of administration, commercial operations and fintech, which includes knowledge of local and regional payment methods. In addition to teaching, I am very interested in the IT industry. Ideally, I would like to be part of a company where I can continue to learn about different technologies while also implementing the plethora of skills and knowledge obtained through my different job experiences.
Overview
5
years of professional experience
Work History
HANS CHRISTIAN ANDERSEN SCHOOL
English Teacher
02.2021 - Current
Job overview
- Developed innovative annual, monthly, and weekly lesson plans.
- Prepared students for Cambridge international English language exams.
- Assessed students' progress and create reports to follow-up on specific children's needs.
- Used tech skills to create engaging content for lesson plans.
- Planned and taught online classes through zoom.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Developed and implemented course materials, lecture notes and assignments.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
INVESTORS TRUST
Financial Analyst
08.2020 - 12.2020
Job overview
- Checked documentation presented by possible clients wanting to start investing.
- Communicated with clients' financial advisors to notify them of any missing payments or documentation.
- Made sure financial plans selected by the customers were appropriate for their income and needs.
- Performed financial analyses to determine requirements and justify requested funding.
- Collected data from other divisions to support payment requests.
dLocal
Customer Success Representative
09.2018 - 05.2020
Job overview
- Conducted training sessions and coordinated onboardings with new team members and merchants.
- Responded to merchant emails regarding payment methods, exchange rates, chargebacks, refunds, and use of platform and any doubts regarding their account.
- Made sure projects for different merchants were carried out in a timely manner within the needs of said merchant (following up on Jira).
- Monitored accounts when new tools or payment methods were implemented to make sure assigned merchants were processing correctly; otherwise held meetings with merchants to instruct them on proper use.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed and created reports for specific merchants/customers through Looker and Excel spreadsheets as well as Powerpoint presentations in English and Spanish.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in meetings with Operations team to find better and more efficient ways to carry out internal processes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
UNIVERSITY OF MONTEVIDEOMontevideo, Uruguay
Diploma from Bilingual Education
02.2023
Google Professional Certification
Foundations of Project Management from Project Management
06.2023
Skills
- Problem-Solving Skills
- Planning Skills
- Time Management
- Group Leadership
- Conflict Management
- Project Development
- Strong organizational skills
Additional Information
- ALEJANDRA DUCASSE - English Coordinator at Hans Christian Andersen School- Phone: +598 136 664
- ANDRES GOYEN - Head of Partnerships and Support at dLocal- Phone: +598 99 590 274
Languages
English, Spanish
Native language
Portuguese
Elementary
A2
Timeline
English Teacher
HANS CHRISTIAN ANDERSEN SCHOOL
02.2021 - Current
Financial Analyst
INVESTORS TRUST
08.2020 - 12.2020
Customer Success Representative
dLocal
09.2018 - 05.2020
UNIVERSITY OF MONTEVIDEO
Diploma from Bilingual Education
Google Professional Certification
Foundations of Project Management from Project Management
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